Felix Twumasi Ankrah
Accra
Summary
Dynamic IT Technician with proven expertise at BBD Holdings Ghana in diagnosing and resolving complex hardware and software issues. Skilled in network maintenance and user training, I enhanced system reliability and reduced downtime by implementing effective preventive measures. Adept at technical troubleshooting, I fostered a culture of continuous learning and improved service delivery across teams.
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technician
BBD Holdings Ghana
10.2022 - Current
- Diagnosed and resolved hardware and software issues for end-users effectively.
- Configured and maintained network devices, ensuring optimal connectivity and performance.
- Provided technical support for operating systems, applications, and peripherals to enhance productivity.
- Implemented preventive maintenance protocols to minimize downtime and improve system reliability.
- Trained staff on new technologies, fostering a culture of continuous learning and adaptation.
- Managed inventory of IT equipment, optimizing resource allocation and usage efficiency.
- Collaborated with cross-functional teams to streamline IT processes and enhance service delivery.
- Maintained office PCs, networks and mobile devices.
- Developed documentation for IT procedures to standardize practices and improve knowledge sharing.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
Front Desk Agent
Lancaster Hotel Accra
07.2016 - 10.2022
- Greeted and assisted guests with check-in and check-out procedures.
- Managed phone inquiries, providing information about services and amenities.
- Maintained cleanliness and organization of front desk area for optimal guest experience.
- Processed reservations using hotel management software to ensure accuracy.
- Handled cash transactions and maintained accurate financial records for daily sales.
- Responded to guest complaints, ensuring resolution and satisfaction in a timely manner.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
GED -
IPMC
Accra, Ghana06-2016
High School Diploma -
Kpando Technical Institute
Kpando07-2009
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Remote support
- System administration
- Network maintenance
- Application installations
- Network security
- Mobile device management
- Operating system management
- Information security
- User training
- Data recovery
- Software deployment management
- Problem-solving
- Security patching
- Technical troubleshooting
- Software upgrades
- Microsoft windows and office
- Hardware and software repair
Certification
Best Front Office Worker of the Year, Golden Tulip Hotel -
Timeline
IT Technician
BBD Holdings Ghana
10.2022 - Current
Front Desk Agent
Lancaster Hotel Accra
07.2016 - 10.2022
GED -
IPMC
High School Diploma -
Kpando Technical Institute
Reading, Researching, Listening to music, Playing Volley and Touring.
I'm a dynamic and detail-oriented individual with a passion for reading, researching, and exploring new ideas. When I'm not working, you can find me listening to music, playing volleyball, or planning my next travel adventure.
Key Skills
1. Research and Analysis: Skilled in researching complex topics, analyzing data, and identifying key insights.
2. Critical Thinking: Developed critical thinking skills through reading and research, enabling me to approach problems from unique perspectives.
3. Teamwork and Communication: Proven ability to work collaboratively in team settings, such as playing volleyball, and effectively communicate ideas.
4. Adaptability and Flexibility: Demonstrated adaptability through touring and exploring new environments, and applying this skill to navigate changing priorities.
Relevant Experiences
1. Research Projects: Conducted in-depth research on various topics, analyzing data and presenting findings.
2. Team Sports: Participated in volleyball, developing teamwork, communication, and strategic thinking skills.
3. Travel and Exploration: Traveled to new places, immersing myself in different cultures and environments, and developing adaptability and resilience.
What I Bring
1. Creative Problem-Solving: Apply creative thinking to approach challenges and develop innovative solutions.
2. Analytical Mindset: Utilize analytical skills to inform decision-making and drive results.
3. Collaborative Spirit: Work effectively in teams, communicating ideas and contributing to collaborative projects.
4. Adaptable and Resilient: Thrive in fast-paced environments, adapting to changing priorities and challenges.