FELIX APPIAH ADU
Kumasi
Summary
Service-minded professional with background in customer service and conflict resolution. Well-versed in handling client queries, troubleshooting issues, and managing customer complaints with patience and efficiency. Strong communication skills coupled with ability to foster positive relationships with clients and colleagues alike. Proven track record of improving customer satisfaction levels in previous roles.
Overview
3
3
years of professional experience
Work History
FSO (Financial Service Officer)
THE CONSOLIDATED BANK OF GHANA (formerly THE BEIGE BANK)
Kumasi
08.2016 - 08.2017
- Market and promote bank products and services to individual and corporate entities.
- Open bank account for customer preference.
- Collection of cash from customers and deposit it into their various accounts.
- Apply for chequebooks, passbooks, and FTD Certificate on behalf of customers and deliver to them.
- Ensure that the require reconciliation are done to avoid errors.
- Assist in recording of FTD Certificate, passbooks, Chequebooks and also collecting them to customers.
National Service
MINISTRY OF TRADE AND INDUSTRIES - BUSINESS ADVISORY CENTRE
Nsawkaw
09.2014 - 08.2015
- Registration of clients on paper and online.
- Counselling of clients and those who are not clients.
- Assisting clients to get loans from the Ministry of Trade and Industry to expand their businesses.
- Assisting the head of the Business Advisory Centre in organizing training programs and trainer also during training.
- Assisting the Head and B.D.O in preparing the monthly and yearly accounts.
Education
Master of Science - Agri-food Economics and Trade
UNIWERSYTET PRZYRODNICZY W POZNANIU
03.2023
Bachelor of Business Administration - Banking and Finance
CHRISTIAN SERVICE UNIVERSITY COLLEGE
05.2014
Skills
- Financial analysis
- Account reconciliation
- Loan processing
- Customer onboarding
- Product promotion
- Client relationship management
- Team collaboration
- Cash handling
- Data entry accuracy
- Training facilitation
- Attention to detail
Technology - Software
- MS Office (Word, Excel, PowerPoint)
Awards
2020-2021, Rector Scholarship, Uniwersytet Przyrodniczy w Poznaniu (Poznan University of Life Sciences)
References
- Mr. Frederick Amoateng Apraku, Head of Business Advisory Centre, Ministry of Trade and Industry, Tain District, Bono Region, +233260738393/+233209732229, sirafahero@hotmail.com
- Emmanuel Nana Agyemang Asamoah, Branch Chief Executive, The Consolidated Bank of Ghana (formerly The Beige Bank), Kronum Branch, +233243180007, gynana109@gmail.com
- Dr. Izabela Kurzawa, Uniwersytet Przyrodniczy w Poznaniu (Poznan University of Life Sciences), ul. Wojska Polskiego 28, Poznan, Poland, 60-637, izabela.kurzawa@pracownik.up.poznan.pl
Personal Qualifications
- CHRISTIAN SERVICE UNIVERSITY COLLEGE, Bachelor of Business Administration, Banking and Finance, 05/01/14
- UNIWERSYTET PRZYRODNICZY W POZNANIU, Master of Science, Agri-food Economics and Trade, 03/01/23
Research
Trend Analysis on Foreign Direct Investment in West African Agribusiness, 2022
Timeline
FSO (Financial Service Officer)
THE CONSOLIDATED BANK OF GHANA (formerly THE BEIGE BANK)
08.2016 - 08.2017
National Service
MINISTRY OF TRADE AND INDUSTRIES - BUSINESS ADVISORY CENTRE
09.2014 - 08.2015
Master of Science - Agri-food Economics and Trade
UNIWERSYTET PRZYRODNICZY W POZNANIU
Bachelor of Business Administration - Banking and Finance
CHRISTIAN SERVICE UNIVERSITY COLLEGE
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