Felicia Yankson-Coker
Accra
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales and marketing. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Representative
BetwayGhana
01.2019 - 01.2021
- Managing inbound and outbound calls for business
- Handling account inquiries, customer complaints or support issues and identifying customer needs answering questions and providing solutions or alternatives to issues.
Sales Executive
Ashfoam Ghana
01.2018 - 01.2019
- Demonstrating and presenting the product, maintaining accurate records
- Attending trade exhibitions and aiming to achieve monthly or annual targets.
Marketing /Admin. Executive
Xodus communications
01.2017 - 11.2017
- Undertaking daily administrative tasks to ensure the functionality and coordination of the department activities
- Support in organizing various projects and conducting market research and analyzing consumer rating reports
- Developing and implementing effective marketing communication campaigns
- Write copy for marketing collateral, including brochures, letters, emails and websites
- Write and review minutes from the general meeting
- Receive and arrange meetings for clients and schedule appointments for the Chief Executive officer.
Education
Degree in Marketing -
Ghana Institute of Management and Public Administration
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Resolving issues
- Customer communications
- Complaint resolution
- Customer Relationship Management
Accomplishments
- BetwayGhana, 2021-2019, Build sustainable customer relationships
- BetwayGhana, 2021-2019, Improved performance and hit goals
- Ashfoam Ghana, 2019-2018, Regularly sale targets by 10%
- Ashfoam Ghana, 2019-2018, Resolved customer problems and complaints to maximize satisfaction
- Xodus communications, 2017-01-2017-11, Part of a team that organized the maiden Ghana Manufacturing awards 2017 and Ghana Shippers Award 2017 at Kempinski Gold Coast Hotel and Movenpick Ambassador Hotel
- Xodus communications, 2017-01-2017-11, Part of a team that was contracted to organize the Enterprise African summit powered by the British Council.
Additional Skill
Result-oriented with excellent communication skills knowledge and good command of Microsoft Word, PowerPoint and CRM
References
- Mr Kofi Adu, Total Quality Manager, Betway Ghana, 0542358254
- Mr. Fredrick Sarpong, Lecturer, Ghana Institute of Management and Public Administration, 0542653937
Timeline
Call Center Representative
BetwayGhana
01.2019 - 01.2021
Sales Executive
Ashfoam Ghana
01.2018 - 01.2019
Marketing /Admin. Executive
Xodus communications
01.2017 - 11.2017
Degree in Marketing -
Ghana Institute of Management and Public Administration
Similar Profiles
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital
Benjamin Bice AsieduBenjamin Bice Asiedu
Co-Founder & CEO at TDX LimitedCo-Founder & CEO at TDX Limited
Samuel Kwadwo AmediSamuel Kwadwo Amedi
Business Systems Analyst at Infinanze Technologies IncorporatedBusiness Systems Analyst at Infinanze Technologies Incorporated
Patrick KehresPatrick Kehres
Call Center Representative/Call Center Manager at Bank Of America/CountrywideCall Center Representative/Call Center Manager at Bank Of America/Countrywide