Felicia Konadu Yamoah

Versatile and purpose-driven Human Resource and Administrative professional with over 14 years of experience supporting operations across healthcare, education, customer service, and non-profit sectors. Demonstrated expertise in recruitment support, employee relations, office administration, and stakeholder coordination, with a strong focus on people development and organizational efficiency.

Proficient in Microsoft Office Suite, digital collaboration tools, and key HR processes, I bring a proactive, ethical, and service-oriented approach to every role. Known for managing multiple responsibilities with professionalism and empathy, I consistently contribute to team cohesion and operational success.

Guided by a strong personal mission to create sustainable impact, I leverage my skills, education, and compassion to uplift others and drive meaningful change in every environment I serve.

Professional Experience

Teacher & Volunteer Educator

Abenabena Basic School | National Service

Achievements:

• Led a team of Grade 3 pupils to win the school's first Spelling Bee contest.
• Provided up-to-date reading and teaching materials to enhance lesson delivery.
• Instilled a disciplined and English-speaking culture among pupils, improving classroom participation and confidence.

Customer Service Agent

ISON BPO (MTN Ghana Call Center)

Achievements:

• Promoted a collaborative team culture by fostering open communication and problem-solving.
• Contributed to improved customer satisfaction by maintaining consistent service quality.
• Encouraged a “can-do” mindset among team members, supporting departmental success.

Junior Account Officer - Cashier

Raphal Medical Centre

Achievements:

• Helped streamline patient flow and service coordination through proactive communication.
• Reinforced teamwork culture, improving cooperation among departments and front-desk staff.
• Assisted in data entry and reporting for hospital records, contributing to timely decision-making.

Training Facilitator (Freelance Role)

Hotel Loo J

Achievements:

• Designed and delivered tailored training sessions for hotel staff on customer service and conduct.
• Helped staff earn special recognition for professionalism during the hotel's end-of-year celebration.
• Applied adult learning principles to boost employee engagement and retention of training content.

Finance Lead (Voluntary)

MyhelpYourhelp Foundation

Achievements:

• Served as Head of Finance for 6+ years, maintaining trust, transparency, and accountability.
• Presented accurate financial reports for key projects, including the Easter Project and Feeding the Street Kids.
• Supported logistics and planning of community-based outreach programs benefiting hundreds.

• Advanced Excel – Amity University Online, 2024
• Strategic Human Resource Management (SHRM) – Amity University Online, 2023
• Leadership and Motivation in Organization – Amity University Online, 2023
• Professional Life Skills – Amity University Online, 2023
• Principles of Retailing – Amity University Online, 2023
• Basic Mathematics – Amity University Online, 2023
• Customer Care: The Role of the Health Care Provider – Medical Simulation Skills Institute, 2022
• Project Management and Negotiation Skills – Ed-Cons Corporate Consultancy, 2016
• Challenging the Status Quo – Data Link Institute, 2016
• Idea Factor – Data Link Institute, 2016
• Certificate in Computer Studies – Imperial Computer Systems, 2010

Throughout my career, I've consistently aligned my personal passions with my professional goals. Volunteering and community outreach have been central to who I am — especially through my work with MyhelpYourhelp Foundation, where I've led and supported projects such as feeding over 500 street children, providing delivery support to needy mothers, and engaging communities through education-based initiatives. These experiences have sharpened my organizational, leadership, and communication skills while strengthening my commitment to service and accountability.

In addition, I'm deeply curious about how digital tools can be used for social good . I've explored digital agriculture tools in academic research, and I continue to stay updated on how technology — especially HR tech, mobile platforms, and data systems — can improve transparency, access, and impact in both corporate and community development settings. I'm particularly interested in digitizing administrative and HR processes to improve efficiency and engagement.

Reading is a core habit that fuels both my personal and professional growth. I enjoy personal development books, HR articles, and content on leadership, innovation, and ethical service. It keeps me informed, inspired, and equipped to adapt to changing needs in the workplace and beyond.

Together, these interests reflect a value-driven, adaptable, and forward-thinking professional — someone who's not only committed to growth, but also to helping others rise.

• Passionate about youth development, women empowerment, and inclusive community outreach, with over six years of volunteer leadership in non-profit initiatives.
• Strong advocate for ethical leadership, teamwork, and communication — both in professional settings and personal life.
• Active member of the Catholic Church, often supporting faith-based activities, mentoring programs, and children's ministries.
• Committed to lifelong learning and digital literacy, especially how technology can improve HR practices, education, and social impact work.
• Known for integrity, reliability, and a genuine desire to see others succeed — values that shape both my work and volunteer efforts.
• Personal mission: "To be a vessel of positive change by using my skills, education, and compassion to uplift others and create a sustainable impact in every community I serve."