Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
FELICIA BROWN ADEBISI

FELICIA BROWN ADEBISI

National Service Personnel
Accra

Summary

Dynamic and collaborative IT graduate with a proven track record at the University of Ghana Medical Center and Alisa Hotels - North Ridge. Gained insight into enhancing system security and improving network reliability, demonstrating good computer skills and interpersonal abilities, and also gained knowledge in deploying technology solutions that streamline operations and support team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

National Service Person

ALISA HOTELS - NORTH RIDGE
Accra
11.2023 - 09.2024
  • Resolving connectivity issues for guests and staff, including troubleshooting in-room technology such as TVs, phones, internet access, and entertainment systems.
  • Managing and maintaining the hotel’s PMS, which handles reservations, check-ins/check-outs, billing, operational tasks, and POS systems in hotel restaurants, bars, and retail outlets to ensure smooth transactions.
  • Managing the hotel’s email systems, communication tools, and office software to ensure smooth internal communication and providing technical support for computers, printers, and other IT-related office equipment used by hotel staff.
  • Maintaining and troubleshooting the hotel’s security systems, including CCTV, electronic door locks, and access control systems.
  • Setting up and supporting PA equipment for events, conferences, and meetings held at the hotel and providing on-site technical support during events to ensure that all technology functions as needed.
  • Providing training to staff on new systems or technologies introduced in the hotel.




Intern

UNIVERSITY OF GHANA MEDICAL CENTER
Accra
11.2022 - 01.2023
  • I assisted hospital staff, including doctors, nurses, and administrative personnel, with technical issues related to hardware, software, and network connectivity.
  • Helped in performing regular software updates and patches to keep systems secure and up to date.
  • Managing and troubleshooting hospital networks, ensuring secure and reliable access to internal systems and the Internet.

Education

Bachelor of Science - Bachelors in Information Technology

UNIVERSITY OF CAPE COAST
Cape Coast, Ghana
01.2024

GENERAL SCIENCE

BENKUM SENIOR HIHG SCHOOL
LARTEH, EASTERN REGION, GHANA

Skills

  • Teamwork and Collaboration
  • Interpersonal and Social Skills
  • Computer Skills
  • Administrative Support
  • Customer Service
  • Communication
  • Programming Languages: HTML & CSS: Fair knowledge in creating responsive and visually appealing web pages

Certification

  • Introduction To Cloud Computing, Cousera - September 5, 2024

Timeline

National Service Person

ALISA HOTELS - NORTH RIDGE
11.2023 - 09.2024

Intern

UNIVERSITY OF GHANA MEDICAL CENTER
11.2022 - 01.2023

Bachelor of Science - Bachelors in Information Technology

UNIVERSITY OF CAPE COAST

GENERAL SCIENCE

BENKUM SENIOR HIHG SCHOOL

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FELICIA BROWN ADEBISI National Service Personnel