Felicia Ama Ohene
Accra
Summary
Proven entrepreneur and strategic thinker, adept in goal setting and customer relations, with a track record of building brand loyalty and enhancing customer satisfaction. At AFRAM Publications, excelled in handling sensitive data and streamlining communication. Skilled in team development and launching new products, demonstrating exceptional project management and entrepreneurial skills.
Overview
37
37
years of professional experience
Work History
Entrepreneur
Self-employeed
01.2005 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Secretary
AFRAM PUBLIcations
04.1988 - 07.1991
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
O Level -
Christian Methodist
GhanaHND - SECRETARIAL SERVICES
Social Advance Institute
GhanaNo Degree - Catering
KAMAP CATERING
Accra, GhanaSkills
- Goal setting
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Team development
Timeline
Entrepreneur
Self-employeed
01.2005 - Current
Secretary
AFRAM PUBLIcations
04.1988 - 07.1991
O Level -
Christian Methodist
HND - SECRETARIAL SERVICES
Social Advance Institute
No Degree - Catering
KAMAP CATERING
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