Felicia Afi Kponyoh
Brookings
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel CNA
SOS Health Staffing, Creekside Village Health and Rehabilitation Center
01.2022 - Current
- Prepared residents for therapy, activities, physician visits, religious services, etc., to
- Include transporting residents to/from such activities
- Answered residents' call lights promptly
- Attended in-service educational programs, on the job training programs, and meetings as directed
- Assisted residents with proper hygiene
- Bathed residents as assigned and in accordance with established facility procedures (encourage showers and other self-help measures/activities)
- Followed infection control procedures in accordance with established facility policy when isolation techniques are necessary
- Charted required information every shift pertaining to the role of the certified nursing assistant (CNA)
- Presented a professional image to consumers through dress, behavior, and speech
- Adhered to Company Standards for resolving consumer concerns
- Ensured that all consumer/resident rights are protected.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Office Manager
Fountain Community Healthcare Services, Customer Service Associates, Nomi Health Services
01.2018 - Current
- Oversee day-to-day operations of the office, ensuring efficiency and adherence to established policies and procedures
- Manage and maintain office supplies, equipment, and facilities, ensuring a productive and comfortable working environment
- Handle incoming calls, emails, and correspondence, directing inquiries to appropriate staff members
- Supervise administrative staff, providing guidance, training, and support to ensure optimal performance
- Coordinate schedules and assignments for administrative personnel, ensuring coverage for various tasks
- Registration/, Covid-19 testing & vaccination site/
Production Packer
3M
01.2022 - 01.2023
- Registered and checked in patients in a courteous and timely manner
- Created accurate patient records during the registration process through verification of patient demographics, visit information and COVID-19 records
- Vaccinated Tech electronically for patients who got vaccinated
- Ensured a high level of customer service accordance to the mission and vision of the organization, Ensured safety by following all related policies
- Maintained an appropriate productivity target as determined through machine rates
- Performed tests at a high quality of standards set by quality specifications
- Supported the team when packing out finished or semi-finished products.
Supervisor
Servexo Protective Services
01.2021 - 01.2022
- Ensured that all work assignments, shift coverage, and personnel problems of all security officers assigned to the sites are handled and properly addressed
- Provided consistent, responsive, secure, and efficient health screening at a designated entry point
- Screened patients, staff, guests, vendors, contractors, and volunteers who wish to gain physical access to the facility
- Responsible for denying access to individuals that do not meet the requirements outlined by the client
- Assisted patients that need assistance getting in and out of their vehicles as well as assist with removal of wheelchairs, walkers, carts and/or personal medical equipment from vehicles
- Assisted individuals with directions or basic facility questions.
Certified Nursing Assistant//Trained Medical Aide
TMA, The Neighborhood of Brookview
01.2019 - 01.2021
- Assisted residents with personal cares
- Administered medication and recorded vitals
- Performed specified home services
- Observed residents and reported status to the nurse.
Trained Medical Aide
The Sanctuary of St Cloud
01.2018 - 01.2019
- Provided health-related services as directed
- Assisted with treatments per individualized care plan under the direction of the Registered Nurse
- ( includes blood glucose monitoring)
- Administered medication or assisted with this under the direction of the Registered Nurse
- (includes insulin injections)
- Took and recorded vitals ( such as temperature, blood pressure, pulse and respiration)
Certified Nursing Assistant (CAN)/Trained Medical Aide
Prairie Home Hospice Care
01.2017 - 01.2018
- Maintained client stabilities by checking vital signs and weight
- Followed all policies and procedures of the company to make sure all clients were in a safe environment
- Assisted clients with personal hygiene by assisting them with travel to the bathroom
- Organized actives for the residents of the company at a daily basis
- Prepared and serve meals for the clients and assure all safety guidelines are follow
Certified Nursing Assistant (CAN), Trained Medical Aide
Pointe Senior Living
01.2016 - 01.2018
- Provided client comfort by answering patients calls and request
- Assist nursing supervisors by providing care to the companies' residents that include observing and reporting of their needs
- Participated in education opportunities by taking several safety trainings
- Became part on professional organizations and maintained licensure
Personal Care Attendants
Golden Home Care Plus Inc
01.2013 - 01.2017
- Assisted clients with range of motion exercise (ROM) ambulating and transfer actives
- Helped clients with personal care actives which include bathing, skin care, back rub, hair and nail care, dressing, feeding and bedtime care
- Monitored and recorded clients temperature, pulse and respiration
- Administered care to clients including (but not limited to) TPR, weight, hot and cold applications, and application of support stockings and ace bandages
- Gave catheter care to clients, collect urine and stool specimens, do diabetic urine testing, give suppositories and enemas, record intake and output
- Assisted the client to the bathroom or in use of urinal or bedpan
- Keep incontinent clients clean and dry
- Assisted the client with personal communication skills as needed
- Demonstrated excellent customer relations with clients, coworkers, referral sources and others pertinent to the business
Certified Nursing Assistant
Stepping Stone Home Care, Boulder Creek
01.2015 - 01.2016
- Maintained work operations by following policies and procedures
- Provided clients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Maintained client stability by checking vital signs and weight; testing urine; recording intake and output information
- Documented actions by completing forms, reports, logs, and records
- Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning clients; providing fresh water and nourishment between meals.
Administrative Assistance
01.2012 - 01.2014
- Executed administrative processes and transaction
- Organized different cultural events by preparing agendas and coordinated meetings with clubs and organizations to assist with the events
- Provided support to staff members by routing correspondence, collecting information, initiating telecommunication, prepared reports, analyzed data and handle large volume of work
- Mentored and recruited students from different metro areas
- Served as a bilingual interpreter for administrative purposes
IT Helpdesk Support
Southwest Minnesota State University
01.2010 - 01.2014
- Developed and maintained maintenance log and informed technicians of the important logs
- Resolved customer complaints by investigating the problems, and developed solutions for the complains
- Identified and resolved technological issues through the phone
- Explained technical issues to students and faculty members when needed
Education
Master of Education - Leadership and Administration
Southwest Minnesota State University
Marshall, MN07.2014
Bachelor of Science - Marketing, Business Administration
Southwest Minnesota State University
Marshall, MN05.2012
Skills
- Personal Skills:
- Fast Learner, Adaptable, Computer Savvy, High Organization, Time Management, Management, Ability to work under pressure, Problem Resolver, Independent and Maintain Confidentiality
- Medications Familiarity
- ADLs Assistance
- Documentation Procedures Expertise
Certification
- CNA - Certified Nurse Assistant
- TMA- Trained Medical Assistant
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Travel CNA
SOS Health Staffing, Creekside Village Health and Rehabilitation Center
01.2022 - Current
Production Packer
3M
01.2022 - 01.2023
Supervisor
Servexo Protective Services
01.2021 - 01.2022
Certified Nursing Assistant//Trained Medical Aide
TMA, The Neighborhood of Brookview
01.2019 - 01.2021
Office Manager
Fountain Community Healthcare Services, Customer Service Associates, Nomi Health Services
01.2018 - Current
Trained Medical Aide
The Sanctuary of St Cloud
01.2018 - 01.2019
Certified Nursing Assistant (CAN)/Trained Medical Aide
Prairie Home Hospice Care
01.2017 - 01.2018
Certified Nursing Assistant (CAN), Trained Medical Aide
Pointe Senior Living
01.2016 - 01.2018
Certified Nursing Assistant
Stepping Stone Home Care, Boulder Creek
01.2015 - 01.2016
Personal Care Attendants
Golden Home Care Plus Inc
01.2013 - 01.2017
Administrative Assistance
01.2012 - 01.2014
IT Helpdesk Support
Southwest Minnesota State University
01.2010 - 01.2014
Master of Education - Leadership and Administration
Southwest Minnesota State University
Bachelor of Science - Marketing, Business Administration
Southwest Minnesota State University
- CNA - Certified Nurse Assistant
- TMA- Trained Medical Assistant
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