Summary
Overview
Work History
Education
Skills
Affiliations
References
Reading
Languages
Timeline
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Felicia Owusu

Accra

Summary

Recent graduate with a Bachelor of Science in Accounting and Finance from the University of Professional Studies, Accra. Experienced in auditing, customer service, and financial analysis through internships at Ghana Revenue Authority, Prudential Bank, and Weija Municipal Assembly. Skilled in Microsoft Excel, data analysis, and teamwork, with a strong drive to build a career in accounting, auditing, or financial management.

Finance professional with a strong background in auditing and compliance. Provided valuable support in completing audit projects, ensuring regulatory requirements were met. Known for collaborative spirit and adaptability to changing project needs, with proficiency in data analysis and attention to detail. Experienced with audit processes and compliance procedures crucial for internal and external reviews. Utilizes analytical skills to identify and address discrepancies in financial records. Strong understanding of audit documentation and reporting standards, ensuring thorough and accurate assessments.

Overview

4
4
years of professional experience

Work History

Audit Intern

Ghana Revenue Authority – Audit Department
10.2024 - 08.2025
  • Conducted audit fieldwork in Takoradi and Kumasi, supporting senior auditors in reviewing over 120+ financial records across multiple clients.
  • Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
  • Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
  • Reviewed invoices and bank statements totaling GHS 5M+, ensuring compliance with financial regulations and internal policies, and identified 10% in discrepancies for corrective action.
  • Utilized Microsoft Excel to organize, analyze, and report financial data, improving data accuracy by 15% and reducing reporting time by 20%.

Administrative Intern

Weija Municipal Assembly
07.2022 - 08.2022
  • Assisted in preparing financial documentation and administrative records, ensuring accuracy and completeness of over 200+ reports filed within specified deadlines.
  • Supported departmental operations through data entry and report compilation, achieving a 98% error-free rate and improving workflow efficiency by 15%.
  • Collaborated with team members to streamline record-keeping processes, reducing retrieval time for financial data by 20%.
  • Maintained confidentiality and compliance with organizational policies while handling sensitive financial and administrative information.
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.

Customer Service Intern

Prudential Bank
07.2021 - 08.2021
  • Managed front desk operations, assisting an average of 50+ clients daily with payments, inquiries, and account services, ensuring a 95% customer satisfaction rate.
  • Promoted and explained banking products and services to customers, contributing to a 12% increase in new product enrollments during the period.
  • Supported the customer service team with accurate record-keeping, maintaining error-free transaction logs and improving data retrieval efficiency by 20%.
  • Acted as the first point of contact for walk-in clients, resolving issues promptly and escalating complex cases, which reduced customer wait time by 15%.
  • Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
  • Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
  • Collaborated with team members in streamlining processes for better customer experience.

Education

BSc. - Accounting & Finance

University of Professional Studies, Accra
Accra, Ghana
01.2024

WASSCE -

Manya Krobo Senior High School
Krobo
01.2020

Skills

  • Soft Skills: Strong teamwork, effective communication, problem-solving, and customer service abilities
  • Languages: Fluent in English and Twi
  • Leadership: Demonstrated leadership qualities with experience in guiding teams and supporting decision-making
  • Technical Skills: Proficient in Microsoft Excel with expertise in data organization, analysis, and reporting
  • Analytical Skills: Skilled in analyzing data and applying quality control measures to ensure accuracy and compliance
  • Personal Attributes: Proactive, initiative-driven, and adaptable in fast-paced environments
  • Leadership qualities
  • Microsoft Excel proficiency
  • Analyzing data
  • Quality control

Affiliations

  • International Association of Administrative Professionals

References

Available upon request (Suggested: Include only when required by the employer)

Reading

I enjoy reading a wide range of materials, from professional development books and journals to fiction and biographies. Reading not only broadens my knowledge and perspective but also helps me stay informed about current trends and ideas. It enhances my communication skills, critical thinking, and creativity, which I apply in both my personal growth and professional work.

Languages

English
Bilingual or Proficient (C2)

Timeline

Audit Intern

Ghana Revenue Authority – Audit Department
10.2024 - 08.2025

Administrative Intern

Weija Municipal Assembly
07.2022 - 08.2022

Customer Service Intern

Prudential Bank
07.2021 - 08.2021

BSc. - Accounting & Finance

University of Professional Studies, Accra

WASSCE -

Manya Krobo Senior High School

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Felicia Owusu