Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELICIA AKUSHIE

HOSPITALITY PERSONNEL
Accra,LADMA

Summary

Dynamic and results-oriented Hospitality Worker with a proven track record at Royal Senchi Hotel, excelling in guest relations and event planning. Leveraged exceptional communication and organizational skills to enhance customer satisfaction and streamline operations. Demonstrated adaptability and a commitment to continuous improvement, significantly contributing to a positive guest experience and operational efficiency.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work History

Hospitality Worker

Royal Senchi Hotel
10.2014 - 09.2017
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Assisted in setting up and breaking down banquet events.
  • Identified and resolved customer complaints concerning food or lodging.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Hospitality Worker

Baptist Guest House and Restuarant
Kumasi
01.2000 - 06.2005
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Identified and resolved customer complaints concerning food or lodging.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Reduced risks by maintaining clean and organised work environment.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Stored guest valuables in safe and individual boxes for security.

Education

Bachelor of Science - Hospitality Administration And Management

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
05.2001 -

GED -

Ho Technical University
HO (Volta Region)
09.2015 - 06.2017

Skills

Housekeeping

Food safety knowledge

Cleaning and sanitizing

Guest Relations

Reservation Management

Event Planning

Supply Restocking

Cross-cultural sensitivity

Room Service

Self Motivation

Adaptability and Flexibility

Reliability

Customer Service

Multitasking

Professionalism

Time management abilities

Customer Service Management

Hospitality services

Time Management

File Management

Active Listening

Front Desk Management

Data Gathering

Dining and Amenity Recommendations

Interpersonal Skills

Reservations

Guest Reception

Guest Registration

Administrative Support

Organizational Skills

Relationship Building

Analytical Thinking

Teamwork and Collaboration

Continuous Improvement

Records Management

Operations Management

Excellent Communication

Transaction Processing

Staff Scheduling

Payment Collection

Quality Assessment

Team Collaboration

Revenue management

POS System Operation

Adaptability

Team building

Regulatory Compliance

Office Organization

Analytical Skills

Interpersonal Communication

Front Office Management

Effective Communication

Administrative Skills

Supply and Materials Oversight

POS Systems

Event preparation

Food Preparation

Timeline

GED -

Ho Technical University
09.2015 - 06.2017

Hospitality Worker

Royal Senchi Hotel
10.2014 - 09.2017

Bachelor of Science - Hospitality Administration And Management

Kwame Nkrumah University of Science And Technology
05.2001 -

Hospitality Worker

Baptist Guest House and Restuarant
01.2000 - 06.2005

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FELICIA AKUSHIEHOSPITALITY PERSONNEL