Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Extra Curriculum Activities
Timeline
Generic

FELICIA ADJEI

Summary

I possess excellent communication and interpersonal relationship skills. I also have considerable time management, organizational skills, and consistent in delivering marketing outcomes that exceed corporate expectations. I am therefore looking forward to utilize these skill set to increase company profitability. Besides, I am a team player and attach diligence and excellence in all the work I do and always innovate and explore new ideas.

Overview

10
10
years of professional experience

Work History

Receptionist

University of Ghana Guest Centre
07.2014 - 03.2015
  • Receive and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate persons and offices
  • Respond, screen and forward incoming phone calls
  • Maintain office security by following safety protocols and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Teaching Assistant

National Service at Dodowa Newtown Basic ‘A’
11.2016 - 07.2017
  • Take daily attendance and teach students proper behavior
  • Teach students ethical and moral ways to live in the society
  • Maintain excellent and friendly relationships with the students and their parents
  • Encourage students to take part in extracurricular activities, and help identify where the students' talents could be effectively utilized

Marketing Assistant

Metropolitan Life Insurance
08.2017 - 08.2018
  • Maintaining a marketing database
  • Providing administrative support to the marketing and sales team
  • Preparing, formatting and editing a range of documents
  • Building knowledge base on the company’s product and brand and selling the products

Registration Assistant

National Identification Authority
11.2018 - 03.2019
  • Filling personal information on application forms and interviewing applicants
  • Processing all transcript and verifying their documents
  • Provide excellent customer service

File Manager

Adentan Municipal Assembly
04.2019 - 06.2022
  • Data Collection and Entry
  • Undertakes field work and keeps records of usage
  • Allocating of access of files

Supervisor

Skeedes Klinic Cleaners
07.2022 - 10.2022
  • Check cleaning equipment condition
  • Coach Service team
  • Coordinate and liaise with clients at worksite
  • Facilitate effective communication and engagement at the workplace
  • Handle complaints and feedback from clients

Business Developer

Stevie – media and Marketing
10.2022 - 02.2023
  • Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue
  • Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities
  • Create and improve proposals for our existing and new clients

Manager

Unik Companion Service Limited(Cleaning and recruitment service)
02.2023 - 02.2024
  • Oversee the daily operations of the cleaning staff, ensuring all areas are kept in pristine condition according to company standards and client expectations
  • Develop and implement cleaning schedules and procedures to maximize efficiency and effectiveness within the team
  • Manage inventory of cleaning supplies and equipment, placing orders as necessary to ensure availability and operational readiness
  • Train new cleaning staff on proper cleaning techniques, safety protocols, and the use of cleaning chemicals and machinery
  • Perform regular inspections of cleaned areas to ensure the quality of work meets or exceeds standards, providing feedback and additional training to staff as needed
  • Handle customer complaints related to cleaning services, taking immediate corrective action to resolve issues to the customer’s satisfaction
  • Supervise the recruiting team and report on its performance
  • Getting information about the candidate for the job with thorough research before setting a meeting with the client

Education

H.N.D - Marketing

Accra Technical University
01.2016

General Arts - undefined

Manya Krobo Senior High School
01.2011

Skills

  • Ability to market products and attract and sustain clients
  • Ability to handle correspondences
  • Ability to maintain reception in an orderly manner and enforce phone etiquette
  • Ability to manage complaints for customers

References

Michael, Sarkodie Baffour, Lecturer, 0244283235, Accra Technical University, Department of Marketing

Hobbies and Interests

Reading and researching on the internet for new ideas

Extra Curriculum Activities

Served as a secretary to Spirit of Inspiration Choir in Trinity Baptist Church, Accra. Raised funds to help the students at Dodowa Basic 'A' School. Volunteered with Theovision Ghana on social work.

Timeline

Manager

Unik Companion Service Limited(Cleaning and recruitment service)
02.2023 - 02.2024

Business Developer

Stevie – media and Marketing
10.2022 - 02.2023

Supervisor

Skeedes Klinic Cleaners
07.2022 - 10.2022

File Manager

Adentan Municipal Assembly
04.2019 - 06.2022

Registration Assistant

National Identification Authority
11.2018 - 03.2019

Marketing Assistant

Metropolitan Life Insurance
08.2017 - 08.2018

Teaching Assistant

National Service at Dodowa Newtown Basic ‘A’
11.2016 - 07.2017

Receptionist

University of Ghana Guest Centre
07.2014 - 03.2015

H.N.D - Marketing

Accra Technical University

General Arts - undefined

Manya Krobo Senior High School

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