FELICIA ADJEI
Summary
I possess excellent communication and interpersonal relationship skills. I also have considerable time management, organizational skills, and consistent in delivering marketing outcomes that exceed corporate expectations. I am therefore looking forward to utilize these skill set to increase company profitability. Besides, I am a team player and attach diligence and excellence in all the work I do and always innovate and explore new ideas.
Overview
10
10
years of professional experience
Work History
Receptionist
University of Ghana Guest Centre
07.2014 - 03.2015
- Receive and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate persons and offices
- Respond, screen and forward incoming phone calls
- Maintain office security by following safety protocols and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Teaching Assistant
National Service at Dodowa Newtown Basic ‘A’
11.2016 - 07.2017
- Take daily attendance and teach students proper behavior
- Teach students ethical and moral ways to live in the society
- Maintain excellent and friendly relationships with the students and their parents
- Encourage students to take part in extracurricular activities, and help identify where the students' talents could be effectively utilized
Marketing Assistant
Metropolitan Life Insurance
08.2017 - 08.2018
- Maintaining a marketing database
- Providing administrative support to the marketing and sales team
- Preparing, formatting and editing a range of documents
- Building knowledge base on the company’s product and brand and selling the products
Registration Assistant
National Identification Authority
11.2018 - 03.2019
- Filling personal information on application forms and interviewing applicants
- Processing all transcript and verifying their documents
- Provide excellent customer service
File Manager
Adentan Municipal Assembly
04.2019 - 06.2022
- Data Collection and Entry
- Undertakes field work and keeps records of usage
- Allocating of access of files
Supervisor
Skeedes Klinic Cleaners
07.2022 - 10.2022
- Check cleaning equipment condition
- Coach Service team
- Coordinate and liaise with clients at worksite
- Facilitate effective communication and engagement at the workplace
- Handle complaints and feedback from clients
Business Developer
Stevie – media and Marketing
10.2022 - 02.2023
- Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue
- Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities
- Create and improve proposals for our existing and new clients
Manager
Unik Companion Service Limited(Cleaning and recruitment service)
02.2023 - 02.2024
- Oversee the daily operations of the cleaning staff, ensuring all areas are kept in pristine condition according to company standards and client expectations
- Develop and implement cleaning schedules and procedures to maximize efficiency and effectiveness within the team
- Manage inventory of cleaning supplies and equipment, placing orders as necessary to ensure availability and operational readiness
- Train new cleaning staff on proper cleaning techniques, safety protocols, and the use of cleaning chemicals and machinery
- Perform regular inspections of cleaned areas to ensure the quality of work meets or exceeds standards, providing feedback and additional training to staff as needed
- Handle customer complaints related to cleaning services, taking immediate corrective action to resolve issues to the customer’s satisfaction
- Supervise the recruiting team and report on its performance
- Getting information about the candidate for the job with thorough research before setting a meeting with the client
Education
H.N.D - Marketing
Accra Technical University
01.2016
General Arts - undefined
Manya Krobo Senior High School
01.2011
Skills
- Ability to market products and attract and sustain clients
- Ability to handle correspondences
- Ability to maintain reception in an orderly manner and enforce phone etiquette
- Ability to manage complaints for customers
References
Michael, Sarkodie Baffour, Lecturer, 0244283235, Accra Technical University, Department of Marketing
Hobbies and Interests
Reading and researching on the internet for new ideas
Extra Curriculum Activities
Served as a secretary to Spirit of Inspiration Choir in Trinity Baptist Church, Accra. Raised funds to help the students at Dodowa Basic 'A' School. Volunteered with Theovision Ghana on social work.
Timeline
Manager
Unik Companion Service Limited(Cleaning and recruitment service)
02.2023 - 02.2024
Business Developer
Stevie – media and Marketing
10.2022 - 02.2023
Supervisor
Skeedes Klinic Cleaners
07.2022 - 10.2022
File Manager
Adentan Municipal Assembly
04.2019 - 06.2022
Registration Assistant
National Identification Authority
11.2018 - 03.2019
Marketing Assistant
Metropolitan Life Insurance
08.2017 - 08.2018
Teaching Assistant
National Service at Dodowa Newtown Basic ‘A’
11.2016 - 07.2017
Receptionist
University of Ghana Guest Centre
07.2014 - 03.2015
H.N.D - Marketing
Accra Technical University
General Arts - undefined
Manya Krobo Senior High School
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