Fedelia AGBO

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
• Maximized revenue by turning simple inquiries into reservations.
• Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
• Negotiated group rates with hotels to meet budget and client requirements.

was the in house reservation and ticketing officer at the American embassy Ghana

• Prepared daily reports on reservations activity for management review and analysis.
• Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Provided exceptional customer service through timely responses to emails and phone calls from potential guests.