DIANA SENAMI SOSSA

Key Responsibilities

• As first point of contact for client inquiries, resolve complaints and, coordinate responses, tracking them until resolved.

• Worked with Operation team to develop and implement procedures which streamlined overall data management process.
• Help manage clients’ portfolio.
• Coordinate with internal product expects to address client needs
• Participate in implementing support-related tools and processes.
• Establish systems and procedures for logging, responding to, and following up on customer complaints.

• Developed new filing and organizational practices, which helped cut down cost.
• Carried out administrative clerical tasks such as mailing, reports typing copying scanning, filing.

• Acted as company frontline in dealing with public relations, boosting organization’s credibility.
• Directing all compliant to project manager and ensuring that all issues are addressed properly and on time
• Creating, maintaining and entering information into database.
• Managing filling system and recording of Information as needed.
• Responsible for petty cash supply.

• Responsible for general sales of goods
• Communicating with delivery companies, signing for parcels and respecting all vendors
• Organizing packaging supplies, counting inventory and, documenting counts in cloud-based software program.