Fauziya Abdul Rahman
Accra
Summary
Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 3+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Rankdigital Marketing Consultancy
Accra, Greater Accra
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Telemarketer team lead
Yandex.Taxi
06.2021 - 09.2023
- Hire, onboard and train call center personnel
- Coach call center staff through challenging customer service issues
- Analyze call center data and prepare reports for upper management
- Evaluate staff effectiveness and performance annually or on an at-need basis
- Lead team meetings and give presentations to executives
- Develop monthly, quarterly and annual call center goals and action plans
- Prepare work schedules to ensure sufficient coverage
- Skilled at working independently and collaboratively in a team environment.
Entrepreneur
Safaglobal Ghana Limited
02.2020 - 10.2021
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Enhance, develop, implement and enforce policies and procedures of the organization that will improve its overall operation and effectiveness
- Provide leadership to staff and educate them on business objectives to enhance employee performance
- Remain well-informed about industry trends or changes
- Provide strategic financial input and leadership on issues affecting an organization's decision making.
Telemarketing Specialist
Yandex.Taxi
02.2021 - 06.2021
- Make outbound calls to potential customers to promote our products and services
- Generated leads for sales team through targeted cold calling and persuasive communication skills.
- Explain the features and benefits of our products and services to potential customers
- Persuade potential customers to take the next step in the sales process
- Use CRM software to track and record customer interactions.
Marketing Manager
Yandex.Taxi
03.2021 - 05.2021
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
- Represent the marketing team to cross-functional groups including product management, sales, or customer support
- Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns.
Outdoor Sales Representtive
Yandex.Taxi
11.2020 - 02.2021
- Schedule and perform product demonstrations with potential customers
- Follow industry trends to identify new opportunities for potential sales
- Recommend marketing strategies to target a specific region or demographic
- Generate and submit sales reports to management.
- Increased sales revenue by establishing and maintaining strong client relationships.
Accountant
Al Ayar Hospital
01.2018 - 01.2020
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Handle monthly, quarterly and annual closings
- Compute taxes and prepare tax returns
- Manage balance sheets and profit/loss statements
- Comply with financial policies and regulations.
Marketing Specialist
Guaranty Trust Bank (Ghana) Ltd
09.2015 - 08.2016
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Maintain an excellent relationship with clients
- Analyze potential loan markets and develop referral networks to locate prospects for credit products
- Provides assistance to the Branch Head in marketing the Bank's and affiliates' products and services.
Education
Master of Science - Business intelligence
IU International University of Applied Sciences
03.2025
No Degree - Software Programe
Codetrain
Accra, Ghana01.2022
No Degree - Game Programming
Maliyo Games
Accra, Ghana11.2021
BBA - Business Administration, Accounting
Islamic University College
01.2015
Skills
- Customer Focused Marketing
- 3D Modeling
- Visual Studio
- Mobile Game Development
- Creative Problem Solving
- Analytical Skills
- Auditing
- Cost Accounting
- Databases
- Research Skills
Certification
- Female entrepreneur research initiative - University of Ghana Business School, UGBS
- Certified Coding Instructor Program - Clevered, dbc278799792
- Certificate in Entrepreneurship - YALI Regional Leadership Center West Africa, Accra
Honors Awards
Accounting Student Association President - Islamic university college, Ghana, 05/2015, Team leadership, Team management, Presentation skills, Problem Solving skills, Networking
Languages
English
Upper intermediate (B2)
Timeline
Operations Manager
Rankdigital Marketing Consultancy
10.2023 - Current
Telemarketer team lead
Yandex.Taxi
06.2021 - 09.2023
Marketing Manager
Yandex.Taxi
03.2021 - 05.2021
Telemarketing Specialist
Yandex.Taxi
02.2021 - 06.2021
Outdoor Sales Representtive
Yandex.Taxi
11.2020 - 02.2021
Entrepreneur
Safaglobal Ghana Limited
02.2020 - 10.2021
Accountant
Al Ayar Hospital
01.2018 - 01.2020
Marketing Specialist
Guaranty Trust Bank (Ghana) Ltd
09.2015 - 08.2016
Master of Science - Business intelligence
IU International University of Applied Sciences
No Degree - Software Programe
Codetrain
No Degree - Game Programming
Maliyo Games
BBA - Business Administration, Accounting
Islamic University College
- Female entrepreneur research initiative - University of Ghana Business School, UGBS
- Certified Coding Instructor Program - Clevered, dbc278799792
- Certificate in Entrepreneurship - YALI Regional Leadership Center West Africa, Accra
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