Summary
Overview
Work History
Education
Skills
Key Qualities
Leadership Positions
Others
References
Hobbies and Interests
Timeline
Generic

FAUSTINA YEBOAH QUARSHIE

ACCRA, GHANA

Summary

Motivated HR manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing, and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable cultures and programs.

Overview

8
8
years of professional experience

Work History

HR Manager and Administrative Manager

Revele Film & Television Productions
03.2023 - Current
  • Oversaw full-cycle recruitment processes, including job postings, candidate screening, interviews, and onboarding, resulting in a 20% increase in hiring efficiency.
  • Managed employee relations, addressing grievances, conflicts, and disciplinary actions with professionalism and confidentiality.
  • Implemented performance management systems to track employee progress and development, resulting in improved employee engagement and retention.
  • Developed and updated HR policies and procedures in compliance with labour law and regulations and industry best practices.
  • Conducted training sessions on topics such as diversity and inclusion, conflict resolution, and performance appraisal for employees and managers.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed HR strategy and plan, implemented to achieve organizational goals and objectives.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.

Administrative Manager

Mindseye Creations
10.2020 - 02.2023
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Oversaw recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
  • Development of strategic plans to achieve Mindseye Creation objectives while maintaining focus on excellent customer service delivery.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Review workflow processes regularly using key performance metrics to identify areas for improvement, and implement necessary changes to achieve optimal results.
  • Updated reports, managed accounts, and generated reports for Mindseye Creation database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Completed bi-weekly payroll for employees.

Commissioner for Oaths

National Identification Authority
01.2019 - 01.2020
  • Worked as commissioner for oaths at NIA Mass Registration.
  • Administer oaths by applicants.
  • Supervised activity at registration centre.
  • Managing conflict at centres.
  • Management of inventory.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed stakeholder relationships to ensure alignment with organizational objectives and priorities.

Customer Service Executive

Donewell Life Insurance
08.2017 - 12.2018
  • Address customer's inquiries and answer questions via phone, email, or online chat by offering advice and assistance to customers and paying attention to special needs or wants.
  • Educate clients about Donewell Life insurance policy and benefits
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Responded to customer requests for products, services, and information about Donewell Life.
  • Collaborated with cross-functional teams to improve overall customer experience within Donewell Life Insurance Ltd.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

GCB Bank Ltd
07.2016 - 09.2016
  • Displayed high energy and professionalism when dealing with clients and staff.
  • Assisted customers in navigating company website and placing online banking, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

MBA - Human Resources Management

University of Ghana
Accra, Ghana
03.2023

BSc. Marketing - Marketing Managemant

University of Professional Studies, Accra
Accra Ghana
08.2017

WASSCE Certificate - Business

Sunyani Senior High School
Sunyani, Ghana
01.2013

Skills

  • Recruitment and Selection
  • Employee Relations
  • Performance Management
  • Policy Development
  • Training and Development
  • HR Administration
  • Conflict Resolution
  • Communication Skills
  • Budgeting and financial management expertise
  • Problem-solving and decision-making skills
  • Project Planning
  • Critical Thinking
  • Team Management

Key Qualities

A purpose-driven leader and a committed subordinate with exceptional abilities to drive organizational vision through persuasion and influence. A communicator with good presentation skills, writing skills, interpersonal skills and marketing skills. A diligent, confident, resourceful team player with a high sense of responsibility, creativity, and drive. Approachable with a great ability to work under pressure with little or no supervision.

Leadership Positions

  • 2023 CACI Good Women fellowship Oduman Circuit Financial Secretary
  • 2021, Present, Ashanti Regional Coordinator, Association of Commissioner for Oaths,Ghana
  • 2016, Present, General Secretary, Impact Life Movement





Others

Microsoft Office, Excel, Power Point, Accounting software, and Outlook.

References

  • Dr. Aminu Sanda, masanda@ug.edu.gh, University of Ghana Graduate Business School.
  • Dr. Godwin Ansah, ansah.godwin@gmail.com, +233506005085, University of Professional Studies, Accra P.O.Box LG 149, Accra, Ghana
  • Julia Apea Managing Director at Revele Film & Television Productions , juliaapea@yahoo.com, +233 24832 3287

Hobbies and Interests

  • Brainstorming
  • Writing
  • Teaching
  • Advocacy
  • Guidance and interacting with people and helping them

Timeline

HR Manager and Administrative Manager

Revele Film & Television Productions
03.2023 - Current

Administrative Manager

Mindseye Creations
10.2020 - 02.2023

Commissioner for Oaths

National Identification Authority
01.2019 - 01.2020

Customer Service Executive

Donewell Life Insurance
08.2017 - 12.2018

Customer Service Representative

GCB Bank Ltd
07.2016 - 09.2016

MBA - Human Resources Management

University of Ghana

BSc. Marketing - Marketing Managemant

University of Professional Studies, Accra

WASSCE Certificate - Business

Sunyani Senior High School

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