Summary
Overview
Work History
Education
Skills
Maritalstatus
Personal Information
Timeline
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Fatoumata Diop

Accra

Summary

Dedicated employee with a strong work ethic and exceptional interpersonal skills. Known for punctuality and the ability to work effectively unsupervised. Ready to contribute to team success and provide excellent customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

5
5
years of professional experience

Work History

Brand Ambassador

E-services Africa
Accra
02.2024 - 08.2024
  • Ensured consistent communication with team members regarding project advancements.
  • Elevated company's reputation through superior customer service interactions
  • Delivered exceptional customer service, leading to improved brand reputation.

Internship

Bank BIM
Bamako
07.2023 - 10.2023
  • Contributed to the accomplishment of targets by working collaboratively with colleagues from various backgrounds, addressing product and service-related matters.
  • Succeeded in promoting high customer satisfaction by adeptly resolving issues with a warm and knowledgeable approach.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

English Teacher

Mali Training
Bamako
05.2022 - 06.2023
  • Created and implemented effective lesson plans according to curriculum standards.
  • Maintained safe and orderly learning environment for students.
  • Enhanced classroom instruction by utilizing technology-based learning tools.

Financial Auditor

Groupe Diopex Trading Autozone
Luanda
12.2021 - 02.2022
  • Evaluated the efficiency of internal accounting processes through comprehensive audits.
  • Managed compliance with Generally Accepted Accounting Principles.
  • Analyzed company's financial data and identified discrepancies, trends, or risks.

Teacher's Assistance

Mali Training
Bamako
03.2021 - 12.2021
  • Maintained a safe and orderly learning environment for all students.
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem solving strategies among students.

Customer Service Agent

SERRA
Bamako
12.2020 - 03.2021
  • Maintained legal standards when interacting with customers.
  • Facilitated quick and efficient provision of product information to customers.
  • Achieved excellent results in completing administrative duties for customer service by efficiently handling document filing and paperwork.

Executive Secretary and Commercial Agent

Groupe Diopex Trading Autozone
Luanda
03.2019 - 06.2019
  • Enhanced cross-functional communication channels for seamless information exchange within the company.
  • Maintained accurate and organized records following established company procedures.
  • Collaborated on various special projects, providing valuable input on project plans when needed.

Education

Bachelor in commerce -

PEARSON INSTITUTE
Johannesburg

Grade 12 (Metric) -

TRAINING ACADEMY
Johannesburg

BBA - Accounting

Impact Guidance College (Affiliate With Cambridge)
Accra Ghana

Skills

  • Customer Engagement
  • Revenue Generation
  • Customer Relations
  • Sales
  • Brand Awareness
  • Data-driven decision-making
  • Marketing Plans
  • Business Administration
  • Communication Skills
  • Scheduling
  • Customer Service
  • Relationship Management

Maritalstatus

Single

Personal Information

Date of Birth: 02/07/96

Timeline

Brand Ambassador

E-services Africa
02.2024 - 08.2024

Internship

Bank BIM
07.2023 - 10.2023

English Teacher

Mali Training
05.2022 - 06.2023

Financial Auditor

Groupe Diopex Trading Autozone
12.2021 - 02.2022

Teacher's Assistance

Mali Training
03.2021 - 12.2021

Customer Service Agent

SERRA
12.2020 - 03.2021

Executive Secretary and Commercial Agent

Groupe Diopex Trading Autozone
03.2019 - 06.2019

Bachelor in commerce -

PEARSON INSTITUTE

Grade 12 (Metric) -

TRAINING ACADEMY

BBA - Accounting

Impact Guidance College (Affiliate With Cambridge)

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Fatoumata Diop