Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Fatima Issifu Alidu

Accra

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Agriculture Development Bank
Accra
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Education

Bachelor Of Science - Human Resources Management

West End University College
Kasoa, Ngleshie Amanfrom
06.2021

Wassce - General Arts

TI Ahmadiyya Senior High School
Kumasi, Stadium
06.2015

BECE -

Angel Educational Complex
Kumasi
06.2012

Skills

  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Microsoft Office
  • Time Management
  • Administrative and Office Support

Languages

English, Twi, Fanti
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Agriculture Development Bank
10.2021 - Current

Bachelor Of Science - Human Resources Management

West End University College

Wassce - General Arts

TI Ahmadiyya Senior High School

BECE -

Angel Educational Complex

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Fatima Issifu Alidu