Fatima-Bintu Abdul-Rasheed
Accra
Summary
Results-driven individual with a robust background in customer service and HR management. Implemented recruitment strategies that significantly improved organizational efficiency and streamlined HR operations. Exceptional interpersonal skills and a dedicated work ethic support successful team collaboration. Adaptable and quick to learn, thriving in self-directed roles.
Overview
15
15
years of professional experience
Work History
Human Resources Manager
Autoparts Wholesale Ltd
02.2025 - Current
- Collaborated with leadership to develop HR policies aligning with company values and legal requirements.
- Screened candidates for specific certifications and experience to match targeted roles and improve hiring outcomes.
- Ensured new hires received comprehensive briefings on workflows, tool inventory, diagnostic systems, and work culture.
- Analyzed technician productivity and work quality with branch managers to identify areas for performance enhancement.
- Managed off days and processed leave requests efficiently for all staff members.
- Facilitated resolution of staff disputes to prevent work slowdowns and sustain productivity levels.
- Addressed customer complaints promptly to uphold satisfaction standards.
- Handled sensitive employee information with utmost confidentiality and discretion.
Manager/ Sales person (Spintex branch)
Autoparts Wholesales Limited
01.2021 - 02.2025
- Managed daily operations of Spintex branch, increasing sales of stocked items through effective team coordination.
- Led team meetings to share updates on goals and best practices, enhancing team alignment and performance.
- Managed inventory processes to maintain accurate stock levels and ensure timely deliveries.
- Recorded sales data and organized customer records to streamline future maintenance services.
- Ensured proper viscosity of engine and transmission oils for customer vehicles.
- Checked and applied appropriate thread sizes for spark plugs and brake pads.
Mobile Registration Workstation Officer
National Identification Authority
11.2018 - 09.2020
- Registered Ghanaian nationals for ECOWAS identity card mass registration, collected accurate data, and maintained compliance with registration protocols.
- Processed national identification applications and verified applicant information.
- Maintained accurate records of identification issuance and updates.
- Coordinated with various departments to streamline identification procedures.
Biometric Data Capture Officer
National Identification Authority
07.2017 - 10.2018
- Facilitated N.I.A/N.S.S biometric registration for 70,000 national service personnel in Greater Accra region, ensuring accurate data capture during 2017/2018 and 2018/2019 batches.
- Managed identification registration processes for citizens and residents.
- Oversaw data entry for national identification records and ensured accuracy.
Administrative Assistant
National Identification Authority
Accra
08.2016 - 04.2017
- Executed biometric registration for national service personnel in a timely manner.
- Verified double registrations and resolved issues with faulty applicant images, maintaining data integrity.
- Collaborated in registering 73,000 national service personnel for 2016-2017 year group, ensuring accuracy and compliance.
- Accra, Ghana
National Service Person
National Identification Authority
Accra
09.2015 - 07.2016
- Developed and implemented strategy to enhance information sharing between departments, optimizing resource use.
- Accra, Ghana
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Internship Program: Planning Department
Ministry of Food and Agriculture (MOFA)
Wa
05.2011 - 07.2011
- Coordinated preparation of a Logical Framework (Logframe) for 12-month period, from December 2010 to December 2011.
- Utilized Framework to establish consistent M&E strategy across multiple programs.
- Wa, Ghana
Education
Bachelor of Science - Development Management
UNIVERSITY FOR DEVELOPMENT STUDIES
Wa, Ghana08-2015
Diploma In Development Management - Development Management
UNIVERSITY FOR DEVELOPMENT STUDIES
Wa, Ghana05-2012
Skills
- Recruitment and hiring
- Onboarding processes
- Employee engagement
- Dispute resolution
- Policy development
- Project management
- Excel proficiency
- Microsoft Word and PowerPoint
- Learning agility
- Customer service excellence
Languages
- English
- Dagbani
- Hausa
- Twi
- Ga
References
- Mr. Reuben Tetteh, +233 208 128 813, rtetteh.gh@gmail.com, NIA (Technology / Biometrics Unit)
- Mr. Hafiz Haruna, +233 200 763 447/+233 240 217 595, hhafiz@globalcommunities.org, Global Communities
Community Impact
Facilitated in community problems identification which led to prioritizing the most pressing needs in ‘AnokyeKrom’- Kintampo South (Bono region – Ghana). 05/ 13 to 07/13
Facilitated in undertaking the project topic “EFFECTS OF IMPROPER DISPOSAL OF WASTE” in Kumbiahe, a community in the Upper West region. 05/12 to 07/12
Leadership Experience
UNIVERSITY FOR DEVELOPMENT STUDIES. JUNE 2014-JUNE 2015
- Students' representative council (SRC) treasurer.
- Treasurer, executive committee and council of the university's SRC.
- Secretary to the finance committee of the university's SRC.
Timeline
Human Resources Manager
Autoparts Wholesale Ltd
02.2025 - Current
Manager/ Sales person (Spintex branch)
Autoparts Wholesales Limited
01.2021 - 02.2025
Mobile Registration Workstation Officer
National Identification Authority
11.2018 - 09.2020
Biometric Data Capture Officer
National Identification Authority
07.2017 - 10.2018
Administrative Assistant
National Identification Authority
08.2016 - 04.2017
National Service Person
National Identification Authority
09.2015 - 07.2016
Internship Program: Planning Department
Ministry of Food and Agriculture (MOFA)
05.2011 - 07.2011
Bachelor of Science - Development Management
UNIVERSITY FOR DEVELOPMENT STUDIES
Diploma In Development Management - Development Management
UNIVERSITY FOR DEVELOPMENT STUDIES