Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Work availability
Timeline
SoftwareEngineer
FATAWO NKANSAH

FATAWO NKANSAH

Offin

Summary

CARRIER OBJECTIVES To utilize my technical skills for achieving the target and developing the best performance in the organizations. I would like to implement my innovative ideas, skills and creativity to bring out the results beneficial to humanity. Methodical IT Project Manager with 10 years of experience successfully managing lifecycle projects. Maximising productivity and profits through visionary strategy, expert coordination and diligent delivery. Distinguished student in pursuit of IT Manager position. Quick-learner and enthusiastic in learning dynamics of job. Flourishes independently and in team-setting. Goal-oriented professional equipped with information technology and computer science background. Adept in troubleshooting and debugging errors. Aspiring to achieve long-term success and create impactful workplace. Productive individual with strong motivation to procure work experience in IT industry. Diligent to manage assigned tasks and meet expected goals. Willing to engage in advance training to meet objectives. Sharp IT Manager with solid history of training staff to comply with information technology procedures. Intuitive and detail-oriented in detecting bugs and issues. Resourceful and goes extra mile to complete tasks. Talented professional experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work history

IT project manager

Adamaria IT 22
Dunkwa -Offin, Central region, Ghana
09.2020 - Current
  • Collaborated across teams to align and deliver overarching business strategy.
  • Conducted regular quality assurance reviews, maintaining adherence to project specifications.
  • Implemented change management processes to adapt to evolving project requirements.
  • Conducted risk assessments and implemented mitigation strategies.
  • Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
  • Facilitated regular team meetings and status updates, promoting clear communication and alignment.
  • Collaborated with stakeholders to define project scope, objectives and deliverables.
  • Coordinated project resources, allocating tasks based on team members' strengths and skills.
  • Improved company productivity, consistently meeting stringent deadlines throughout lifecycle project delivery.
  • Developed and maintained comprehensive project documentation, aligning with business objectives.
  • Managed team of IT support technicians, developing workflows and processes.
  • Identified and recommended cost-effective technology solutions.
  • Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
  • Directed installation and configuration of computer hardware, operating systems and applications.
  • Led infrastructure projects to install and upgrade various systems.
  • Identified skill gaps and restructured IT team, increasing department capabilities.
  • Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
  • Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
  • Collaborated with crossfunctional teams to brainstorm technical solutions to business problems.
  • Liaised with third parties to purchase end user equipment as necessary.
  • Devised and integrated solutions to manage and improve end user devices.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Assessed data security and compliance to GDPR regulations.
  • Oversaw execution of IT projects from inception to execution.
  • Identified organisational strengths and weaknesses for strategy development and planning purposes.
  • Oversaw administration including for job scheduling, user account management and infrastructure replacement.
  • Led ongoing management and improvement of end user device management service to users.
  • Communicated with clients to determine methods of accessing required information.
  • Created visual representations of data for reports, presentations and meetings.
  • Trained IT support staff to manage enquiries from end-users with first-call resolution.

Technology analyst

Randstechs-systems
Assin Foso, Ghana
05.2016 - Current
  • Reviewed, tested and evaluated network hardware to determine compatibility with existing systems.
  • Identified, analysed and corrected technical problems and deficiencies with 90% success.
  • Facilitated smooth integration, transition and efficiency of software and hardware by determining proper installation parameters.
  • Liaised with QA team to identify batch job failures with 80% accuracy.
  • Avoided service disruptions by maintaining an up-to-date inventory of network-related equipment, software and licenses.
  • Drove continuous improvement, leading agile team meetings to promote knowledge sharing.
  • Supported 1 + end-users by performing general maintenance and troubleshooting on a variety of systems and programmes.
  • Prevented data loss by planning, developing and implementing backup and recovery procedures.
  • Optimised performance, implementing comprehensive test plans to ensure systems and programmes were tested and debugged.
  • Enabled accurate progress tracking by providing regular updates on completion of tasks.
  • Structured and prioritised business requirements and communicated plans with stakeholders for review and approval.
  • Supported IT unit in maintaining accurate records of all hardware and software and developed documents related to IT processes.
  • Acted as project lead over moderate to large business automation projects, developing and monitoring project budgets and resources.
  • Prepared complex reports to present during client meetings.
  • Recommended appointment of personnel, coordinated staff training and provided timely input on performance evaluation and disciplinary matters.
  • Evaluated and balanced requirements of multiple departments to identify solutions.
  • Supported wider-company data solutions through specified ad-hoc insight and analysis as required.
  • Ran training sessions and workshops on system processes.
  • Performed regular reviews of systems and generated reports on efficiencies and improvement areas.
  • Maintained up-to-date knowledge of current technology technical developments.
  • Undertook thorough testing and exception reporting, maintaining transactional data integrity.
  • Provided recommendations for new or enhanced systems, upgrades and modifications.
  • Interfaced with clients to define project scope and review project activities, recommendations and outcomes.
  • Implemented new data quality management processes to improve data accuracy.
  • Conducted assessment on new platforms to confirm technology solutions leveraged cutting-edge integration capabilities.
  • Analysed varied source information and data to highlight issues, risk and business opportunities.
  • Developed programming specifications to serve as guidelines for application development staff for complex system modifications.
  • Reviewed business and functional requirement documents, and designed technical design documents.
  • Conferred with application development staff to clarify programme specifications.
  • Developed and executed complex data analysis projects to identify trends, patterns and anomalies in large datasets.

Assistant MIS Officer

National Health Insurance Scheme
Dunkwa -Offin, Central region, Ghana
01.2016 - Current
  • Health Insurance Scheme
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows XP, Vista, 7,8 and 10
  • Demonstrated expertise in Microsoft Windows Server 2003,2008 R2,2012 R2 and Server 2016,12 R2,2019
  • Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
  • Implemented software and hardware upgrades to boost system speed.
  • Requisitioned hardware and software to meet changing organisational needs.
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
  • Tested installations and updates on test servers before deployment to live environments.
  • Communicated effectively with stakeholders, offering technical guidance and support for implementations.
  • Established and maintained documentation for system configurations for accuracy and accessibility.
  • Managed Linux-based systems to achieve optimal performance and reliability for critical business operations.
  • Effective skills in supporting server-room team
  • Familiar with active directory security and policies
  • Managing and Maintaining the Servers, PC's, Routers and Switches
  • Configuring, Managing and Maintaining Networking Equipment's
  • Network processing, centralized and distributive network connection
  • Installing, configuring and administering network technology.

Data entry clerk

National Health Insurance Scheme
, Ghana
01.2010 - 01.2013
  • Data Entry, National Health Insurance Scheme
  • Design and create data reports and reporting tools to help management thus, M.I.S Department, in their decision making
  • Responsible for preparing various statistical reports on the performance (the total number of health insurance card produced) on monthly, quarterly and annual basis
  • Responsible for preparing presentations, conducting research and maintaining the quality of database systems
  • Design and create NHIS ID cards for client in other to attain good health care.
  • Verified data accuracy and validity through regular audits.
  • Managed documents within company databases, keeping accurate records of critical information.
  • Introduced robust filing solutions, resulting in faster turnaround times.
  • Trained junior staff on touch typing techniques to maintain quick completion times on projects.
  • Maintained accurate records by regularly reviewing and updating client files and databases.
  • Sent completed entries to Data Managers for evaluation and final approval.
  • Organised, sorted and verified input data against original documents.
  • Compiled budget reports, financial spreadsheets and organisational charts to support business governance.
  • Produced monthly financial reports using advanced Excel spreadsheet functions.
  • Recorded employee benefit, salary and evaluation information with strict confidentiality.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Photocopied, scanned and printed relevant data for manager.
  • Examined data to detect errors and discrepancies.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Registered new customer account details in system.
  • Verified accuracy of information and sorted information of documents for computer entry.
  • Supported executive leadership and office staff by managing operational workflow.
  • Generated weekly and monthly reports for managers.
  • Gathered and verified information by corresponding with other departments and appropriate stakeholders.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Performed routine data backups to avoid information and file loss.
  • Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
  • Conducted research, obtaining information for incomplete documents and materials.
  • Reviewed completed work, checking for and resolving grammar, spelling and processing errors.
  • Took ownership for customer correspondence to deliver exceptional customer service levels.
  • Tagged customer interactions with appropriate labels for internal tracking purposes.
  • Addressed enquiries by phone or email regarding data information.

Education

Bachelor of Science - INFORMATION TECHNOLOGY

Garden City University College
Kumasi, Ashanti Region
08.2018 - 06.2022

Professional Diploma - System Engineering

IPMC COLLEGE OF TECHNOLOGY
Accra, Greater Accra Region
11.2011 - 06.2013

WASSCE - Agric Science

Assin Manso High School
Assin Manso, Ghana Central Region
09.2004 - 04.2007

Sololearn

Microsoft Certified Technology Specialist - Windows 7 Desktop Technician

MICROSFT
Accra, Greater Accra Region
2014

Microsoft Certified Technology Specialist - Windows server 2008 Active Directory Configuration

MICROSFT
Accra, Greater Accra Region
2014

Skills

  • PERSONAL QUALITIES AND CAPABILITIES
  • Have an outstanding record of dedication to duty and discipline
  • Sharp minded, team player, leadership qualities with strong intellectual and analytical skills
  • System Engineering minded with good human relations and work within schedule
  • Excellent communication skills
  • Software engineer (
  • Java, JavaScript, C, C, C#, VBNET, Aspnet, Python and Lansa developer)
  • Web design and development (Html, Css, JavaScript, Php, Aspdotnet, React Front and End )
  • Databases Design and development (Sql, Mysql, Ms Access)
  • Installed and configured
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
  • Well-versed in installing windows, software, applications, antivirus and patches
  • Working knowledge of modern networking devices and printers
  • Demonstrated ability to read and understand technical manuals and schematics
  • Adept at repairing computer hardware including Windows-based PCs and Apple platforms
  • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
  • Extensive experience in backup and image management software
  • Able to configure VPN and server/client side hardware and software
  • Proven record of managing time and priorities effectively
  • Excellent analytical and problem solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Expertise hands in troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers
  • Engaging leadership style
  • Risk assessment
  • Lifecycle project delivery
  • IT security and networking
  • IT budget and cost control
  • Training and development
  • Telephony systems
  • Cloud technologies
  • Office 365
  • Software testing
  • PERSONAL QUALITIES AND CAPABILITIES
  • Microsoft Teams
  • Windows & Linux operating systems
  • Cisco systems
  • Citrix
  • Risk mitigation planning
  • Waterfall methodology
  • Excel proficiency
  • Reporting template development
  • Accounting
  • Multilingual
  • Time management
  • Leadership
  • Programme development
  • Customer-focused
  • Public relations
  • Marketing
  • Drinks upselling
  • Google Workspace
  • Payroll administration
  • Social media marketing
  • Problem-solving
  • Communication skills
  • Team building

Additional Information

  • .

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

IT project manager

Adamaria IT 22
09.2020 - Current

Bachelor of Science - INFORMATION TECHNOLOGY

Garden City University College
08.2018 - 06.2022

Technology analyst

Randstechs-systems
05.2016 - Current

Assistant MIS Officer

National Health Insurance Scheme
01.2016 - Current

Professional Diploma - System Engineering

IPMC COLLEGE OF TECHNOLOGY
11.2011 - 06.2013

Data entry clerk

National Health Insurance Scheme
01.2010 - 01.2013

WASSCE - Agric Science

Assin Manso High School
09.2004 - 04.2007

Sololearn

Microsoft Certified Technology Specialist - Windows 7 Desktop Technician

MICROSFT

Microsoft Certified Technology Specialist - Windows server 2008 Active Directory Configuration

MICROSFT

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FATAWO NKANSAH