FASILAT MUSTAPHA
Accra,AA
Summary
Dynamic administrative professional with proven expertise at PMMC in enhancing office efficiency and customer service. Skilled in managing executive calendars and maintaining confidentiality, I excel in organization and communication. Recognized for building strong client relationships and streamlining processes, I am committed to supporting team success and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Admin/Secretary
PMMC
05.2018 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Science - BSc Information Technology
KNUST
Kumasi, Ghana10-2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Calendar management
- Multi-line phone systems
- Mail distribution
- Appointment coordination
- Meeting coordination
- Confidentiality
- Office correspondence
Timeline
Assistant Admin/Secretary
PMMC
05.2018 - Current
Bachelor of Science - BSc Information Technology
KNUST
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