Farida Hudu
Kumasi
Summary
Engaging Customer Service Representative with a strong background in fostering client relationships. Recognized for maintaining high customer satisfaction and supporting team success. Committed to cultivating partnerships and driving business growth through effective communication and relationship-building.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hafsy beauty and cosmetology center
Kumasi
03.2023 - 11.2025
- Assisted clients with product selection and service inquiries.
- Handled customer complaints with empathy and professionalism.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers on skincare treatments and product benefits.
- Maintained a clean and organized service area for client comfort.
- Scheduled appointments and managed calendar effectively.
- Conducted follow-up calls to ensure client satisfaction post-service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Sales techniques
Education
Sakafia Islamic Senior High
Kumasi , Ghana Experimental Preparatory School (BECE)
Kumasi , Ghana Skills
- Customer relationship management
- Point-of-sale operation
- Sales techniques
- Product knowledge
- Appointment scheduling
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Active listening
- Customer consulting
Languages
Twi
First Language
English
Advanced (C1)
C1
Hausa
Advanced (C1)
C1
HOBBIES
- Reading
- Cooking
- Learning new techniques
Timeline
Customer Service Representative
Hafsy beauty and cosmetology center
03.2023 - 11.2025
Sakafia Islamic Senior High
Experimental Preparatory School (BECE)