Farida Abubakar Sadick
Cape Coast
Summary
A dynamic professional with a proven track record in customer service relations, adept in Microsoft Office and showcasing exceptional adaptability. Known for leadership and effective communication, I excel in transforming customer and student experiences, significantly enhancing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Name Reference Officer
Electoral Commission of Ghana, Cape Coast
08.2024 - 12.2024
- Referred to electoral register to access citizen eligibility to cast votes
- Coordinated with the Verification Officer to access citizen identity in the picture verification book
- Evaluated citizen needs and concerns about the electoral process and gave feedback to address their needs
Front Office Executive
Airside Hotel
09.2021 - 02.2022
- Coordinated with the concierge to welcome guests to the facility
- Assisted guests to check into their rooms and to access conference halls and other recreational facilities
- Managed filing system,entered data and completed other clerical tasks
- Built and maintained excellent customer relations through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed phone and email correspondence and handled incoming and outgoing mail
Customer Service Representative
Driver and Vehicle Licensing Authority
10.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for effective service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Name Reference Officer
Electoral Commission of Ghana, Cape Coast
12.2020 - 12.2020
- Assisted prospective voters to enroll on the electoral register during the voter exhibition exercise
- Referred to electoral register to access voter eligibility to cast votes on election day
- Evaluated voter needs and concerns about the electoral process and gave feedback to address their needs
Student Teaching Intern
Adisadel College
09.2018 - 12.2019
- Distributed tests, papers and homework assignments to students.
- Cultivated positive relationships with administration, teaching staff, and students.
- Assisted in the teaching of Geography
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
Script Verification Officer
West African Examination Council
09.2016 - 09.2019
- Corrected script marking errors and forwarded scripts for sorting to various regions
- Coordinated with chief examiners to make sure there wasn't a mix up of regional scripts
- Communicated effectively with all staff members and collectively worked to make sure students' results were released on time.
Education
Master of Science - Human Services Administration
University of Baltimore
Baltimore, Maryland05-2027
Bachelor of Arts - Social Sciences Education
University of Cape Coast
Cape Coast, Ghana07-2020
Skills
- Microsoft Office
- Adaptability
- Leadership & supervision
- Great communicator
- Great listener
- Multitasker
Timeline
Name Reference Officer
Electoral Commission of Ghana, Cape Coast
08.2024 - 12.2024
Front Office Executive
Airside Hotel
09.2021 - 02.2022
Name Reference Officer
Electoral Commission of Ghana, Cape Coast
12.2020 - 12.2020
Customer Service Representative
Driver and Vehicle Licensing Authority
10.2020 - 08.2021
Student Teaching Intern
Adisadel College
09.2018 - 12.2019
Script Verification Officer
West African Examination Council
09.2016 - 09.2019
Master of Science - Human Services Administration
University of Baltimore
Bachelor of Arts - Social Sciences Education
University of Cape Coast
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