Faouziyatu Shuaib
Accra,Accra
Overview
1
1
year of professional experience
Work History
Receptionist
Thomas Mensah
Accra- Alajo
09.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Corresponded with clients through email, telephone, or postal mail.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Timeline
Receptionist
Thomas Mensah
09.2022 - Current