Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AdministrativeAssistant
FALILATU FUSEINI

FALILATU FUSEINI

ACCRA

Summary

I am a curious, creative and vibrant professional. An idea bank with experience in Creative Strategy, Behavioral Science, Customer Experience. My excellent communication and organizational skills coupled with my can-do attitude allows me to deliver and negotiate projects at all levels. I am currently seeking a new role where I can contribute to the growth and success of the company. After my National service , my career took off when I landed my first official employment as a personal assistant where I built most of my skill today even though I had occupied some unofficial positions before then . Acting as the liaison between different parties , I was able to understudy most management members and other head of department making it quite easy for me to fit in their role whenever they were indisposed.

I got promoted as the head of operations. After 6 months, I moved up the lather to being the general manager of operations . I started handling all our social media platforms , managing our retail outlets both in store and website . All these roles equipped me with all the skill set I have acquired. I am good with Content Creation, Administration ,Marketing /Sales, Project management , Business development, as well as-social media savvy . I have a Creative Flair and able to transform ideas into full Advertising campaigns. I am looking for other opportunities that I could contribute to and grow as a professional and will be glad if I’m given the opportunity.


Thank you

Overview

6
6
years of professional experience

Work History

Customer Experience Representative

Figyina Yankson Ltd
01.2023 - Current
  • Build and maintaining profitable relationships with key clients.
  • Oversee the relationship with clients handled by my team.
  • Resolve customer complaints quickly and efficiently.
  • Keep customers updated on the latest products in order to increase sales.
  • Expand the client base by upselling and cross-selling.
  • Understand key customer individual needs and addressing them.
  • Meet with managers in the company to plan strategically.
  • Know your competition and strategies accordingly.


Personal Assistant to the Chief Executive Officer

Figyina Yankson Ltd
10.2019 - 12.2021
  • Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the CEO’s behalf
  • Maintaining comprehensive and accurate records
  • Performing minor accounting duties
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary both in the office and personal.
  • Answering phone calls in a polite and professional manner
  • Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department or the CEO.
  • Managing the CEO’s calendar, including making appointments and prioritizing the most sensitive matters

Finance Office Assistant

Ghana Technology University College
07.2017 - 06.2018
  • Assist in preparing updated financial spreadsheets with daily transaction especially students fee payments.
  • Assist in preparing balance sheets in relation to fee payment
  • Assist in tracking and reconciling bank statements
  • Assist in recording accounts payable and accounts receivables.
  • Process bills and follow up with students as needed
  • Provide administrative support during examination periods.
  • Participate in quarterly and annual audits

General Manager of Operations

Figyina Yankson Ltd
01.2022 - Current
  • Oversee day-to-day operations
  • Design strategy and set goals for growth in most departments especially those that aren't pulling mire weight
  • Maintain budgets and optimize expenses
  • Set policies and processes to ensure smooth running of the business
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new employees
  • Evaluate and improve operations and financial performance
  • Direct the employee assessment process
  • Prepare regular reports for management
  • Ensure staff follows health and safety regulations at their duty posts.
  • Provide solutions to issues facing the company such as profit decline, employee conflicts, loss of business to competitors etc

Social Media Manager

Freelance
03.2017 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Education

Bachelor of Science - Business Administration & Accounting

GHANA TECHNOLOGY UNIVERSITY COLLEGE
Accra
06.2017

Skills

  • Project management
  • Administration and Management
  • Social Media Strategist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

SUCCESS IS NOT A DESTINATION BUT A JOURNEY .
FALILATU FUSEINI

Timeline

Customer Experience Representative

Figyina Yankson Ltd
01.2023 - Current

General Manager of Operations

Figyina Yankson Ltd
01.2022 - Current

Personal Assistant to the Chief Executive Officer

Figyina Yankson Ltd
10.2019 - 12.2021

Finance Office Assistant

Ghana Technology University College
07.2017 - 06.2018

Social Media Manager

Freelance
03.2017 - Current

Bachelor of Science - Business Administration & Accounting

GHANA TECHNOLOGY UNIVERSITY COLLEGE
FALILATU FUSEINI