Faisal Yusuf
Accra
Summary
Customer-focused professional with expertise in managing billing inquiries and account services in utility and retail environments. Skilled in recording and resolving complaints, coordinating with field teams for timely follow-up, and maintaining accurate customer records. Delivered clear explanations of billing processes and supported product selection, contributing to improved customer satisfaction and positive interactions.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
GHANA water company
Accra
11.2025 - 10.2026
- Handled customer inquiries for Ghana Water Company billing, account, and service questions.
- Recorded complaints and service requests in customer support systems.
- Verified customer details against water account records and payment histories.
- Coordinated issue follow-up with field teams and district offices.
- Explained water bills, charges, and payment options to customers.
- Updated customer records with new contact details and account changes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Associate
Adepaye Roofing
Accra
09.2021 - 05.2022
- Guided customers in selecting roofing materials at supply counter to meet their specific project requirements.
- Supported customers in identifying suitable products to fulfill their needs effectively.
- Facilitated roofing customers' product selection and provided service at supply counter to enhance their shopping experience.
- Explained shingle, underlayment, and accessory options for residential roofing projects.
- Processed sales transactions using point-of-sale system and payment methods.
- Kept sales area organized, clean, and ready for customer visits.
Education
Information And Communication Technology
Ghana Communication Technology University
Accra 11.2019 - 11.2026
Ideal College
Accra, GhanaSkills
- Network troubleshooting
- Technical support
- Microsoft Excel
- Data analysis
- Customer service
- Data entry
- Communication skills
- Problem solving
- Cultural awareness
- High-energy attitude
Timeline
Customer Service Representative
GHANA water company
11.2025 - 10.2026
Retail Sales Associate
Adepaye Roofing
09.2021 - 05.2022
Information And Communication Technology
Ghana Communication Technology University
11.2019 - 11.2026
Ideal College