Detail-oriented Relationship Officer with a proven track record in managing diverse client portfolios and enhancing customer satisfaction. Expertise in strategic planning and problem-solving, complemented by strong communication skills. Recognized for fostering partnerships that drive business growth through effective relationship management. Career goals include leveraging these competencies to further strengthen client engagement and contribute to organizational success.
Hi, I’m
EMMANUEL KOOMSON ANKU
Banking
Ejisu,Ashanti
Summary
Overview
16
years of professional experience
Work History
GCB Bank PlcEjisu
Retail Relationship Officer
06.2023 - Current
Job overview
- Fosters and preserves strong client partnerships.
- Directed sales activities for bank products and services at the branch through market storms, referrals, and presentations.
- Address trade and customer issues effectively, ensuring satisfactory outcomes.
- Surveyed designated areas and met with current clients.
GCB Bank PlcJubilee House Suame
Sales and Relationship Officer
01.2023 - 06.2024
Job overview
- Develops and preserves solid partnerships with clients.
- Coordinated branch-level sales initiatives for banking products via strategic market storms, effective referrals, and engaging presentations.
- Managed requests from customers and trades, ensuring prompt feedback.
- Identified and engaged with potential customers through targeted surveys.
GCB Bank LtdAhinsan
Sales and Relationship Officer
01.2019 - 01.2023
Job overview
- Establishes and preserves strong client partnerships.
- Spearheaded branch sales initiatives through market outreach, client referrals, and detailed presentations.
- Resolves customer complaints promptly, ensuring satisfaction.
- Conducted field research to gather insights on new business opportunities.
- Contributed insights for branch initiatives related to performance reviews.
- Submits timely updates about market storms to regional office team.
- Directed operational tasks when the Branch Manager was unavailable.
GCB Bank LtdAhinsan
Loans Officer/Investment/ATM Custodian/Systems Administrator
01.2017 - 01.2019
Job overview
- Led selling, vetting and booking of completed loan forms via software -Experian and Kastle
- Responsible for term/fixed deposits/ Treasury bill purchases, rediscount and stoppage
- Led downloading of Branch reports, monitoring and reconciling of general ledger accounts
- Responsible for replenishment, the daily reconciliation of ATM and cash balances with General Ledger account
- Led in sale of electronic products and services - ATM card issuance, mobile banking onboarding, and internet banking onboarding
- Built and maintained strong relationships with clients
- Coached, trained and supervised Interns and National Service Personnel on basic branch banking principles
GCB Bank LtdKonongo
Teller/Clearing Cheques/ATM Custodian/ Back Office
01.2015 - 01.2017
Job overview
- Customer service representative- Foreign remittances payment, receiving of deposits either cash or cheque and payment of cash withdrawals over the counter
- Responsible as the chief cashier of the vault
- Responsible for the entries of Cheques received into appropriate register
- Responsible for replenishment, the daily reconciliation of 2 ATMs and cash balances with General Ledger account
- Built and maintained strong relationships with clients
GCB Bank LtdTechiman Main
Personal Banker/Teller/ Chief cashier
01.2008 - 01.2015
Job overview
- Responsible for account opening, counter services, receiving customers complaint
- Responsible for payment of foreign remittances and GCB XPRESS, Fees collections
- Responsible for Chief cashiers till books and designed excel sheet to reduce errors and simplify procedures
- Built and maintained strong relationships with clients
GCB Bank LtdTechiman Main
National Service Personnel
01.2007 - 01.2008
Job overview
- Responsible for account opening, counter services, receiving customers complaint
- Performed daily download of branch reports and backups
- Monthly Payment of National Service Persons in allotted to the branch as a teller
Mampong Technical College of Education(MAMTECH)Mampong
Information Technology Instructor
01.2002 - 01.2004
Job overview
- In charge of computer laboratory
- Taught computer literacy – Hardware and Microsoft software – word, excel basics
Education
Chartered Institute of Bankers, Ghana
ACIB Student Member – Level IV
University Overview
KNUST-KumasiKumasi
MBA Logistics & Supply Chain Management
University Overview
KNUST- KumasiKumasi
BA. from Integrated Rural Art & Industry
01.2007
University Overview
GPA: Second Class - Upper Division
Kumasi High School
WAEC Certificate from Senior Secondary School Certificate Examination
01.2002
University Overview
Skills
- Skilled in Microsoft Office Applications
- Proficient in Oracle Flexcube Solutions
- Strong Organizational Ability
- Effective Communication Skills
- Effective Presentation Skills
- Relationship Building Expertise
- Financial Services Expertise
- Client Assistance
- Effective Networking
References
References
- Abraham Banie 0596915813
- Alberta Betty Owusu 0596915774
Otherkeyactivities
Otherkeyactivities
- Member – GCB Golden Eagle Ambassadors
- Member – GCB GMoney Drivers
- Member – GCB ATM Custodians
Accomplishments
Accomplishments
- I confidently exceeded my targets for confirmation by more than 50%
Languages
TWI
First Language
English
Upper Intermediate (B2)
B2
Timeline
Retail Relationship Officer
GCB Bank Plc
06.2023 - Current
Sales and Relationship Officer
GCB Bank Plc
01.2023 - 06.2024
Sales and Relationship Officer
GCB Bank Ltd
01.2019 - 01.2023
Loans Officer/Investment/ATM Custodian/Systems Administrator
GCB Bank Ltd
01.2017 - 01.2019
Teller/Clearing Cheques/ATM Custodian/ Back Office
GCB Bank Ltd
01.2015 - 01.2017
Personal Banker/Teller/ Chief cashier
GCB Bank Ltd
01.2008 - 01.2015
National Service Personnel
GCB Bank Ltd
01.2007 - 01.2008
Information Technology Instructor
Mampong Technical College of Education(MAMTECH)
01.2002 - 01.2004
Chartered Institute of Bankers, Ghana
ACIB Student Member – Level IV
KNUST-Kumasi
MBA Logistics & Supply Chain Management
KNUST- Kumasi
BA. from Integrated Rural Art & Industry
Kumasi High School
WAEC Certificate from Senior Secondary School Certificate Examination
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