Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
SoftwareEngineer

MICHAEL KWAKU AKORE

IT Assistance
Accra,Accra

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

National Service Personnel. IT Assistant

ADANTAN MUNICIPAL ASSEMBLY, National Service
Adenta, Accra
09.2016 - 08.2017
  • Ensuring end users machines are up and running
  • Ensuring data are been kept confidential
  • Troubleshoot hardware and software issues
  • Clean, modify and repair computer hardware including monitors, keyboard and printers
  • Proper checks on registration ID Cards
  • Data entry.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Personal Assistant, IT

GHANA NATIONAL SUPPORTERS UNION
Tesano, Accra
12.2012 - 09.2013
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Analyzed IT related issues to identify troubleshooting methods needed for quick remediation.
  • Monitored systems files in operation and input commands to troubleshoot areas.

Computer Tech / Network Assistant

KROFA INTERNET CAFÉ
Circle, Accra
12.2011 - 09.2012
  • Maintenance of networking computers
  • Preparation of daily, weekly and monthly progress reports
  • Uses established tracking system to log requests; monitor progress, track problem, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems
  • Provided on-call support for network engineering duties.
  • Verified system functionality and backup for network-related equipment.
  • Administered software licensing and purchasing for effective installation of network.
  • Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
  • Documented all server and network problems and other unusual events in detail.

Computer Technician

STC COMPANY LTD
Circle, Accra
05.2009 - 06.2011
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
  • Maintained accurate records of communications, remedial actions and installation activities.
  • Linked computers to network and peripheral equipment.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Documented changes and actions in computer-based tracking system.

Education

Bachelor of Science - Computer Science

West End University College
Ngleshi Amanfro, Kasoa
05.2017 - 09.2019

Professional Diploma - System Administrator

GIMPA
Greenhill, Accra
04.2013 - 06.2015

Network Administrator - Desktop / Network Adminstration

NIIT
Accra
05.2006 - 08.2007

Skills

    System deployment monitoring

Server maintenance

Remote support

Network infrastructure administration

Technical Analysis

Maintenance and Repair

Teamwork and Collaboration

Web development projects

Certification

"MCP" From Microsoft

Interests

Fast learning

Timeline

Bachelor of Science - Computer Science

West End University College
05.2017 - 09.2019

National Service Personnel. IT Assistant

ADANTAN MUNICIPAL ASSEMBLY, National Service
09.2016 - 08.2017

"MCP" From Microsoft

05-2015

"MCSA" From Microsoft

05-2015

Professional Diploma - System Administrator

GIMPA
04.2013 - 06.2015

Personal Assistant, IT

GHANA NATIONAL SUPPORTERS UNION
12.2012 - 09.2013

Computer Tech / Network Assistant

KROFA INTERNET CAFÉ
12.2011 - 09.2012

Computer Technician

STC COMPANY LTD
05.2009 - 06.2011

Network Administrator - Desktop / Network Adminstration

NIIT
05.2006 - 08.2007
MICHAEL KWAKU AKOREIT Assistance