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MICHAEL KWAKU AKORE
IT Assistance
Accra,Accra
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
National Service Personnel. IT Assistant
ADANTAN MUNICIPAL ASSEMBLY, National Service
Adenta, Accra
09.2016 - 08.2017
- Ensuring end users machines are up and running
- Ensuring data are been kept confidential
- Troubleshoot hardware and software issues
- Clean, modify and repair computer hardware including monitors, keyboard and printers
- Proper checks on registration ID Cards
- Data entry.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Personal Assistant, IT
GHANA NATIONAL SUPPORTERS UNION
Tesano, Accra
12.2012 - 09.2013
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Analyzed IT related issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems files in operation and input commands to troubleshoot areas.
Computer Tech / Network Assistant
KROFA INTERNET CAFÉ
Circle, Accra
12.2011 - 09.2012
- Maintenance of networking computers
- Preparation of daily, weekly and monthly progress reports
- Uses established tracking system to log requests; monitor progress, track problem, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems
- Provided on-call support for network engineering duties.
- Verified system functionality and backup for network-related equipment.
- Administered software licensing and purchasing for effective installation of network.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Documented all server and network problems and other unusual events in detail.
Computer Technician
STC COMPANY LTD
Circle, Accra
05.2009 - 06.2011
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Maintained accurate records of communications, remedial actions and installation activities.
- Linked computers to network and peripheral equipment.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Documented changes and actions in computer-based tracking system.
Education
Bachelor of Science - Computer Science
West End University College
Ngleshi Amanfro, Kasoa 05.2017 - 09.2019
Professional Diploma - System Administrator
GIMPA
Greenhill, Accra 04.2013 - 06.2015
Network Administrator - Desktop / Network Adminstration
NIIT
Accra 05.2006 - 08.2007
Skills
System deployment monitoring
Server maintenance
Remote support
Network infrastructure administration
Technical Analysis
Maintenance and Repair
Teamwork and Collaboration
Web development projects
Certification
"MCP" From Microsoft
Interests
Timeline
Bachelor of Science - Computer Science
West End University College
05.2017 - 09.2019
National Service Personnel. IT Assistant
ADANTAN MUNICIPAL ASSEMBLY, National Service
09.2016 - 08.2017
"MCP" From Microsoft
05-2015
"MCSA" From Microsoft
05-2015
Professional Diploma - System Administrator
GIMPA
04.2013 - 06.2015
Personal Assistant, IT
GHANA NATIONAL SUPPORTERS UNION
12.2012 - 09.2013
Computer Tech / Network Assistant
KROFA INTERNET CAFÉ
12.2011 - 09.2012
Computer Technician
STC COMPANY LTD
05.2009 - 06.2011
Network Administrator - Desktop / Network Adminstration
NIIT
05.2006 - 08.2007