Ezra Osae Addo
Summary
Dynamic Sales Engineer and Assistant Operations Manager with a proven track record at KANIACOM ENTERPRISE, adept in relationship building and technical troubleshooting. Excelled in tailoring solutions to client needs, enhancing operational efficiency, and leading teams to exceed targets. Skilled in MS Office and prioritization, consistently achieving project success and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Engineer
INTELLIGENT BUILDING SOLUTIONS LIMITED
02.2024 - Current
- Understanding the technical aspects of products or services to effectively communicate their features and benefits to potential customers
- Engaging with clients to understand their specific requirements and challenges, and tailoring solutions to meet those needs
- Providing technical support during the sales process, including addressing customer questions and resolving issues
- Preparing detailed proposals and technical documentation that outline the solution, pricing, and implementation plans
- Keeping up with industry trends and competitor offerings to identify opportunities for innovation and improvement
- Educating clients about product usage and providing training as needed to ensure successful implementation
- Conducting product demonstrations and presentations to showcase how the product works and its advantages
- Working on projects alongside other team members
Engineer
ECO-TECH SOLAR GH
06.2017 - 04.2023
- Formulated plans using detailed drawings.
- Generated engineering documentation and oversaw design projects.
- Provided support during equipment installation, maintenance, repair, and calibration.
- Training in the role of a panel installation officer.
- Training in management roles.
- Training in the Audits Department.
- Completed regulatory documents concerning safety issues.
- Conferred with technical personnel to prepare designs or operational plans.
- Performed testing to determine functionality or optimization.
- Document all engineering activities according to established procedures.
- Finished projects on time and within budget.
Assistant Operations Manager
KANIACOM ENTERPRISE
06.2018 - 07.2018
- Helped supervise staff, delegate tasks, and facilitate communication among team members.
- Collecting and analyzing operational data to identify areas for improvement and report on performance metrics.
- Assist in monitoring quality standards and ensuring compliance with company policies.
- Supporting inventory control and logistics to ensure product availability and timely delivery.
- Aiding in the training and onboarding of new employees to ensure they understand operational procedures.
- Management of social media handles.
- Creation of content for social work.
- Assisting the operations manager in all facets of his work.
- Filling out staff documents.
Education
UNDERGRADUATE DEGREE - MATERIALS SCIENCE AND ENGINEERING
UNIVERSITY OF GHANA
01.2021
Senior Secondary School Certificate (Wassce) - Physics, Chemistry, Elective Math, Biology
ABETIFI PRESBYTARIAN SENIOR HIGH SCHOOL
Ghana05-2015
Skills
- Relationship building
- Leadership
- Organizational Skills
- Time Management
- Prioritization
- Reliability
- Attention to detail
- Communication skills
- Team collaboration
- Formal presentation skills
- Proposal development
- Sales proposals
- Customer support
- Technical troubleshooting
- Sales team support
- Relationship building
- Trustworthy
- Proficiency in MS Office
Affiliations
- Installation of proprietary energy billing software at Wesley towers
- Implementing a Building Management System at Ghana Maritime Authority Head Office.
- implementing a Building Management System at GOIL Head Office-Accra
- Participated in managing Building Management System (BMS) & Automation project at Société General’s head offices’ Technology Hub.
- Installed and configured hybrid solar system at Aleri’s wellness center
- Installed CCTV cameras and monitoring system for the Church of Pentecost Tema Zone
- Participated in Trouble shooting and maintenance works in electricals for B5 Plus company limited
- Installation of a smart metering systems proprietary energy billing software at Diamond Hostel, University of Ghana
- Installation of a smart metering systems proprietary energy billing software at Templesi apartments
- Implementing a Building Management System at National Petroleum Authoritiy Ghana phase 2 complex
- Installed and configured hybrid solar systems for residential homes
Skills
- Fundamental knowledge in the use of TIA portal and Sigma Win
- Capable of working with Microsoft word, Microsoft Excel and Microsoft PowerPoint to create reports, presentations, and equally relevant documents used in the administration of daily tasks and duties.
- Fundamental knowledge of ladder logic, C++, Python, Function blocks and AUTOCAD
- Efficient project management capabilities
- Extensive knowledge about music and playing the piano
Personal Information
- Date of Birth: 08/02/97
- Gender: Male
- Nationality: Ghanaian
Goals
Passionate about administrative tasks and dedicated to meeting client needs through technical support. Eager to expand my knowledge, refine my skills, and contribute to social intervention programs through volunteering
Languages
English
First Language
German
Intermediate (B1)
B1
Languages(local)
- Twi
- Fante
- Ga
Certification
- Project Management Professional Training
References
- Ernest Ewusi
CEO, Ecotecsolar - Ecotecsolar2010@gmail.com, +233 244288129
- Solomon Nana Agyei Parker
CEO, Kaniacom Enterprise - +233 244264146
- Richmond Apreku,
HND, BSc, MSc, Aff M CISP, Kosmos Innovation Center, Procurement Specialist - richmondapreku@gmail.com, +233 24232442
- Emmanuel Osei Owusu,
Systems Integration Analyst, Intelligent Building Solutions (IBS) - osei.emmanuel4535@gmail.com, +233 2278457
Timeline
Sales Engineer
INTELLIGENT BUILDING SOLUTIONS LIMITED
02.2024 - Current
Assistant Operations Manager
KANIACOM ENTERPRISE
06.2018 - 07.2018
Engineer
ECO-TECH SOLAR GH
06.2017 - 04.2023
UNDERGRADUATE DEGREE - MATERIALS SCIENCE AND ENGINEERING
UNIVERSITY OF GHANA
Senior Secondary School Certificate (Wassce) - Physics, Chemistry, Elective Math, Biology
ABETIFI PRESBYTARIAN SENIOR HIGH SCHOOL
Similar Profiles
THEOPHILUS SELBYTHEOPHILUS SELBY
Electrical Engineer at Intelligent Building Solutions LimitedElectrical Engineer at Intelligent Building Solutions Limited
Austin FinchAustin Finch
Lighting Controls Designer at Intelligent Building TechnologiesLighting Controls Designer at Intelligent Building Technologies
Jamal Bakar NassirJamal Bakar Nassir
Supply chain coordinator at Intelligent Building Management SolutionSupply chain coordinator at Intelligent Building Management Solution