
• Resolved 10+ weekly IT support issues across hardware, software, and network systems, improving staff productivity and reducing downtime
• Installed, configured, and maintained computer systems, printers, and other IT equipment
• Diagnosed and resolved LAN/Wi-Fi connectivity issues, restoring network access and minimizing operational disruptions.
• Managed user accounts and enforced access control policies, aligning with least-privilege security principles
• Performed routine system updates, antivirus checks, and basic cybersecurity practices
• Helped document IT processes, issues, and solutions for future reference
• Collaborated with the IT team to ensure smooth day-to-day operations