Summary
Overview
Work History
Education
Skills
Timeline
Generic

EWARABENA ADADZEWA SACKEY

ACCRA

Summary

Resourceful Senior Customer Support Coordinator known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and process optimization. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team collaboration. Committed to leveraging these abilities for continuous improvement and positive outcomes in customer support environments. Seasoned Senior Customer Support Coordinator with background in managing large customer service teams and coordinating workflow for efficiency. Strengths include ability to build strong relationships with clients, effective problem-solving skills, and adaptability to fast-paced environments. Significant contributions made in previous roles encompassed reducing response times, streamlining processes, and enhancing overall customer satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Support Coordinator Admin

CELLULANT GHANA LIMITED
ACCRA
01.2022 - 06.2025
  • Developed training materials for onboarding new support staff consistently.
  • Conducted assessments to identify client strengths and challenges.
  • Monitored client progress and adjusted services as required.
  • Provided crisis intervention services, as needed.
  • Updated case notes on a daily basis using an electronic database system.
  • Maintained accurate records of client interactions and services provided.
  • Completed assessments of client needs and preferences.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Maintained office supplies by checking inventory and ordering items.
  • Generated status reports for senior management activities critical to meeting project and departmental goals.
  • Organized corporate social responsibility events, boosting company image and employee engagement.
  • Managed confidential employee and company documents, ensuring they are securely stored and handled.

Territory Retail Operations

CELLULANT GHANA LIMITED
ACCRA
01.2022 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Administrative Assistant

Bulk Oil Storage & Transportation Company Ltd
ACCRA
09.2020 - 07.2021
  • Managed daily office operations and supported team activities at a bulk oil storage company.
  • Coordinated meetings, scheduled appointments, and maintained calendars for executives.
  • Prepared and processed documents related to transportation and logistics operations.
  • Assisted in maintaining accurate inventory records for oil storage and distribution.
  • Organized filing systems to ensure efficient retrieval of important documents.
  • Handled incoming calls, directing inquiries to appropriate departments as needed.
  • Supported project management tasks by tracking deadlines and deliverables effectively.

Procurement Unit (National Service)

Korle-Bu Teaching Hospital
ACCRA
09.2016 - 07.2017
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Assistant (Intership)

Glory Oil Company Limited
Accra
06.2015 - 09.2015
  • Coordinated office communication between departments and external partners.
  • Managed scheduling and logistics for meetings and company events.
  • Prepared and maintained confidential documents and reports for management.
  • Assisted with inventory management of office supplies and equipment.
  • Supported project coordination by tracking timelines and deliverables.

Education

BSc. Procurement Management - Bsc. Procurement Managemant

GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMI.
ACCRA, GHANA
06-2021

HND. Purchasing And Supply Chain Management - HND. Purchasing And Supply Chain Management

TAKORADI TECHNICAL UNIVERSITY
Western Region, Takoradi
06-2016

West Africa Senior High School Certificate - Senior High School Certificate

SEKONDI COLLEGE SCHOOL
Sekondi-Takoradi
05-2012

Skills

  • Time management
  • Problem solving
  • Process improvement
  • Strong leadership
  • Workflow optimization
  • Exceptional communication
  • Client onboarding
  • Customer satisfaction measurement

Timeline

Senior Support Coordinator Admin

CELLULANT GHANA LIMITED
01.2022 - 06.2025

Territory Retail Operations

CELLULANT GHANA LIMITED
01.2022 - 09.2022

Administrative Assistant

Bulk Oil Storage & Transportation Company Ltd
09.2020 - 07.2021

Procurement Unit (National Service)

Korle-Bu Teaching Hospital
09.2016 - 07.2017

Administrative Assistant (Intership)

Glory Oil Company Limited
06.2015 - 09.2015

BSc. Procurement Management - Bsc. Procurement Managemant

GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMI.

HND. Purchasing And Supply Chain Management - HND. Purchasing And Supply Chain Management

TAKORADI TECHNICAL UNIVERSITY

West Africa Senior High School Certificate - Senior High School Certificate

SEKONDI COLLEGE SCHOOL

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EWARABENA ADADZEWA SACKEY