Summary
Overview
Work History
Education
Skills
Timeline
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EVELYN KAFUI AKPO

Accra

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Account Manager

KUOTTAM MART LTD
01.2022 - Current
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Stayed current on company offerings and industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Secretary to the General Manager

JEAN-COM COMP. LTD
01.2020 - 03.2021
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Answered high volume of phone calls and email inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Bachelor of Commerce - Accounting

UNIVERSITY OF CAPE COAST
Cape Coast, Ghana
05.2021

HIGHER NATIONAL DIPLOMA - Accounting

HO TECHNICAL UNIVERSITY
Ho, Ghana
06.2017

Skills

  • Client Relationship Management
  • Customer Needs Assessment
  • Customer Relationships
  • Overcoming Objections
  • Conversant with Accounting Software such as QuickBooks and Brain ERP
  • Invoice balancing
  • Account Management
  • Cash Handling
  • Teamwork and Collaboration
  • Stock management
  • Tax Preparation
  • Performance Tracking

Timeline

Account Manager

KUOTTAM MART LTD
01.2022 - Current

Secretary to the General Manager

JEAN-COM COMP. LTD
01.2020 - 03.2021

Bachelor of Commerce - Accounting

UNIVERSITY OF CAPE COAST

HIGHER NATIONAL DIPLOMA - Accounting

HO TECHNICAL UNIVERSITY

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EVELYN KAFUI AKPO