Summary
Overview
Work History
Education
Skills
Youth organization and motivation to achieve higher heights
Additional Information
Timeline
Generic

Evelyn Enyonam Amuzu

Accra,AA

Summary

Dynamic professional with a robust background at Central University, specializing in finance and student services. Excelled in enhancing operational efficiency and fostering student success, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in process streamlining and cross-departmental collaboration, underpinned by expertise in Excel and active listening.

Overview

21
21
years of professional experience

Work History

Assistant Registrar -Finance

Central University
10.2011 - 12.2021
  • Conducted regular audits of student records, maintaining compliance with institutional policies and regulations.
  • Collaborated with other staff in the Finance field to share best practices, fostering continuous improvement within the profession.
  • Provided exceptional customer service to students, addressing inquiries regarding, financial issues, registration and transcripts requirements.
  • Coordinated with other departments to facilitate cross-functional projects related to enrollment management and student success.
  • Assisted the Director in developing innovative programs to improve students'' honouring their financial obligation to the institution and retention rate.
  • Managed department budget to ensure adequate resources for staff.
  • Led task force to address and resolve critical operation of non payment of fees issues, restoring service levels and customer satisfaction.
  • Enhanced team productivity by leading efforts for streamlining administrative processes at the graduate School.
  • Ensured Regular reconciliation the various accounts of the Institution.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Coordinator

Central University
10.2009 - 09.2011
  • As a coordinator of the Graduate School Finance Section, I enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Cash Officer

Central University College
06.2004 - 09.2009
  • Maintained accurate cash balances by diligently counting cash, cheques, and other negotiable instruments.
  • Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
  • Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
  • Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
  • Cultivated positive relationships with clients while maintaining their privacy and confidentiality at all times.
  • Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
  • Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
  • Collaborated with corporate finance team members to support quarterly external reporting.

Secretary

Central University College
10.2000 - 06.2004
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Improved office workflow by redesigning document submission process.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Bachelor of Science - Finance

Central University
Accra
06-2022

MBA - Finance

Sikkim Manipal University
India
06-2010

Diploma Business Administration - Accounting

Central University College
Accra, Ghana
06-2000

Skills

  • Strong Organization
  • Higher education experience
  • Student Counseling
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Relationship Building
  • Excel spreadsheets
  • Analytical Thinking

Youth organization and motivation to achieve higher heights

Facilitator at Youth programs and Camp where I motive and empower them to achieve great Heights. 

Additional Information

Youth Policy Advocate - Understanding of youth-related policies and laws. Encouraging youth involvement in policy making,

Highly skilled in Cultural competence, being aware of diverse youth experience and perspective. Encourages youth involvement in Policy making.

Timeline

Assistant Registrar -Finance

Central University
10.2011 - 12.2021

Coordinator

Central University
10.2009 - 09.2011

Cash Officer

Central University College
06.2004 - 09.2009

Secretary

Central University College
10.2000 - 06.2004

Bachelor of Science - Finance

Central University

MBA - Finance

Sikkim Manipal University

Diploma Business Administration - Accounting

Central University College

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Evelyn Enyonam Amuzu