EVELYN ANINIWAH AFFUM
Sunyani
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Conductress
Conductress , Metro Mass transit ltd
09.2009 - 03.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Exceeded customer satisfaction by finding creative solutions to problems.
Client Service Coordinator
Ghana Enterprises Agency
11.2022 - Current
- Oversaw address of customer requests for friendly, knowledgeable service and support
- Setup and maintained client management system used to compile client appointment information
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Farm Manager
Adwumapa farms
- Odomase, Ghana
- Inspected equipment and facilities to recommend service or repairs
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities
- Monitored weather conditions and adjusted strategies accordingly to avoid losses
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes
- Implemented action plans to meet farm-specific and company-set goals.
Staff Accountant
Naciss Prestige consult
01.2018 - 11.2022
- Managed financial operations, month-end reporting, financial schedules and reconciliations
- Identified and resolved obstacles to enable continuous workflow
- Monitored and tracked expenses to keep business on track with financial targets
- Interacted with internal and external auditors to help complete audits and resolve issues
- Performed in-depth analysis of business operations, trends and obligations to complete accurate projections
- Reconciled ticket sales against transactions receipts to optimize revenue and minimize risk
- Processed payroll and reviewed employee liability balances in support of HR objectives.
Bar and Restaurant Manager
Shirley's Executive Hotel
01.2016 - 01.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Scheduled and directed staff in daily work assignments to maximize productivity.
Education
Deploma - Accounting
Sunyani Technical University
Bachelor of Technology - Accounting With Computing, Computerized Accounting
Kumasi Technical University
03.2016
Skills
- Friendly, positive attitude
- Organizational skills
- Decision-making
- Multitasking
- Supervision & leadership
- Analytical
- Problem resolution
- Microsoft Office
- Tax return filing
- Regulatory Compliance
- Manufacturing
- English language
- Ability to multitask
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Factory operatives
- Farm work
- Poultry farming
- Egg picking
- Budding trees
- Greenhouse cleaning
- Hand harvesting vegetable
- Vegetable culling
- Harvest crops
- Examine produce for quality and prepare for market
- Sort and pack fruits and vegetables
- Teambuilding
- Critical Thinking
- Analytical and Critical Thinking
- PPE Compliance
- Data Entry
- Multitasking Abilities
- Organization and Time Management
- Active Listening
- Training and Development
- Good Telephone Etiquette
- Flexible and Adaptable
- Dependable and Responsible
- Problem-Solving
- MS Office
- Written Communication
- Teamwork and Collaboration
- Decision-Making
- Self-Motivated
- Clerical Support
- Interpersonal Communication
- Excellent Communication
Timeline
Client Service Coordinator
Ghana Enterprises Agency
11.2022 - Current
Staff Accountant
Naciss Prestige consult
01.2018 - 11.2022
Bar and Restaurant Manager
Shirley's Executive Hotel
01.2016 - 01.2018
Conductress
Conductress , Metro Mass transit ltd
09.2009 - 03.2013
Deploma - Accounting
Sunyani Technical University
Bachelor of Technology - Accounting With Computing, Computerized Accounting
Kumasi Technical University
Farm Manager
Adwumapa farms