Evelyn Seyram Anukware
Accra
Summary
Results-driven professional with over 8 years of experience in Sales Operations, Key Account Management, Procurement, and Strategic Marketing. Holds an MBA in Marketing and a Professional Postgraduate Diploma in Marketing, with expertise in SAP, Slack, and Teams. Proven track record of leading teams, optimizing supply chain processes, and achieving commercial targets. Seeking Sales and Marketing Manager role to drive strategic market expansion.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Operations Lead (Export Focus)
MC-Bauchemie Ghana Limited
12.2023 - Current
- Enhanced team efficiency by leading Order Processing workflow and budget adherence.
- Boosted repeat sales through strategic client engagement and payment follow-ups.
- Streamlined international sales processes by ensuring export compliance and documentation accuracy.
- Ensured data integrity by utilizing SAP for precise order tracking and entry.
- Collaborated with Logistics to resolve complex customer issues, improving satisfaction levels.
Customer Service Officer
MC-Bauchemie Ghana Limited
02.2023 - 12.2023
- Ensured order accuracy by processing customer requests and resolving discrepancies.
- Delivered exceptional after-sales support to enhance customer satisfaction and retention.
- Addressed customer inquiries regarding product applications and usage effectively.
Area Sales/Operations Officer
Debbies Products Ghana Limited
06.2020 - 01.2023
- Expanded market reach by recruiting and managing a diverse network of distributors.
- Established partnerships with retail outlets and wholesalers, enhancing product distribution within the sales area.
- Achieved aggressive monthly sales targets by spearheading strategic sales initiatives and activities.
- Developed tailored sales strategies to effectively address customer needs and market trends.
- Implemented regular training sessions for distributors to ensure effective product knowledge and sales techniques.
- Conducted market analysis to identify new opportunities and optimize existing sales channels.
- Fostered strong relationships with key stakeholders to drive collaboration and mutual growth.
- Oversaw inventory management processes to maintain optimal stock levels across all distribution points.
Assistant Territory Operations Manager
Global Sky Ghana Limited
09.2019 - 05.2020
- Continually met sales target by persuading customers in assigned sales area.
- Lead, motivate, and supported team members in a time-sensitive and demanding environment.
New Business Officer
Omni Bank Ghana Limited
09.2016 - 04.2018
- Key Achievement: Exceeded the daily customer acquisition target by acquiring 20 new customers with a total initial deposit of GHS 100,000 in a single day.
- Strategized and executed new customer recruitment for the bank's services, proactively assessing market potential.
Education
MBA - Marketing
University of Ghana Business School (UGBS)
Professional Postgraduate Diploma - Marketing
CIMG Pathway 5
Bachelor of Technology - Procurement and Supply Chain
Accra Technical University
Higher National Diploma - Purchasing and Supply
Accra Polytechnic
Skills
- Experience preparing sales projections
- Business negotiation
- Strong team building skills
- People management proficiency
- Customer relationship management
- Customer relationship development
- Marketing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Team leadership
- Customer service management
- Interpersonal skills
Timeline
Customer Service and Sales Operations Lead (Export Focus)
MC-Bauchemie Ghana Limited
12.2023 - Current
Customer Service Officer
MC-Bauchemie Ghana Limited
02.2023 - 12.2023
Area Sales/Operations Officer
Debbies Products Ghana Limited
06.2020 - 01.2023
Assistant Territory Operations Manager
Global Sky Ghana Limited
09.2019 - 05.2020
New Business Officer
Omni Bank Ghana Limited
09.2016 - 04.2018
Professional Postgraduate Diploma - Marketing
CIMG Pathway 5
Bachelor of Technology - Procurement and Supply Chain
Accra Technical University
Higher National Diploma - Purchasing and Supply
Accra Polytechnic
MBA - Marketing
University of Ghana Business School (UGBS)