Dynamic hotel manager with a proven track record at Premier Lodge Hotel, excelling in guest satisfaction and operational excellence. Leveraging strong communication and leadership skills, I implemented effective marketing strategies that significantly boosted occupancy rates. Adept at analyzing feedback and financial records, I fostered a collaborative environment that enhanced team performanceDynamic hotel manager with a proven track record at Premier Lodge Hotel, excelling in guest satisfaction and operational excellence. Leveraging strong communication and leadership skills, I implemented effective marketing strategies that significantly boosted occupancy rates. Adept at analyzing feedback and financial records, I fostered a collaborative environment that enhanced team performance and service quality. and service quality.
Hi, I’m
Evelyn Makana
Accra
Summary
Overview
11
years of professional experience
6
years of post-secondary education
Work History
Ghana Revenue Authority
Rent Tax Officer
08.2002 - 08.2010
Job overview
- Reviewed rent tax returns for accuracy and compliance with local regulations.
- Conducted audits to ensure proper rent tax collection and reporting practices.
- Analyzed financial records to identify discrepancies in reported income.
- Explained the implications of new laws or regulations pertaining to taxes to customers.
- Provided guidance to taxpayers on tax obligations and filing procedures.
Premier Lodge Hotel Accra
Hotel Manager
01.2000 - 12.2001
Job overview
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Oversaw staff recruitment, training, and performance evaluations for hotel personnel.
- Developed and implemented marketing strategies to enhance hotel visibility and occupancy.
- Coordinated with vendors for supplies, services, and maintenance of hotel facilities.
- Ensured compliance with safety regulations and health standards throughout the property.
- Analyzed guest feedback to identify areas for improvement in services offered.
- Maintained financial records, budgets, and forecasting to support operational decisions.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints professionally and efficiently.
Education
Accra Technical University
DBS Accounting from Accounting
01.2007 - 08.2010
University Overview
Young Women Christian Association (YWCA)
Sternographer Secretary from Sternographer Secretary
08.2000 - 08.2002
University Overview
Skills
- Communication skills
- Adaptability
- Leadership and collaboration
Timeline
Accra Technical University
DBS Accounting from Accounting
01.2007 - 08.2010
Rent Tax Officer
Ghana Revenue Authority
08.2002 - 08.2010
Young Women Christian Association (YWCA)
Sternographer Secretary from Sternographer Secretary
08.2000 - 08.2002
Hotel Manager
Premier Lodge Hotel
01.2000 - 12.2001
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