Evelyn Karikari
Summary
Customer Relations Executive with 11 years of quality performance in customer support supervising roles. Skilled at coaching team members to provide exceptional service and instilling team morale through efficient communication and positive performance feedback. Used to resolving client complaints and balancing competing priorities with great results.
Overview
11
11
years of professional experience
Work History
Customer Relations Executive
Electricity Company Of Ghana
10.2012 - 10.2023
- Customer Advisory Services: Reception, advise directions and referrals.
- Customer Reception: Deals directly with customers either by telephone, electronically or face-to-face.
- Setting up both prepaid and postpaid customers into the system and updating their data.
- Prepayment Services: Facilitate the replacement of faulty meters and re-programming of faulty, damaged or lost customer cards, initialization of cards, resolution of vending and loading of credit issues, facilitating faults resolution, correction of error cards and monitoring and investigating non-purchase customers.
- Facilitates the resolution of customers complaints by taking full ownership of customers complaints and ensuring complete customer satisfaction of the resolved complaint.
- Provides feedback on the efficiency of the customer of the customer service process, communicates and coordinate with other internal divisions.
- Educates customers on EGG services deliverables, safe management of prepaid card and meter accessories, narrations on prepaid receipts, error codes/messages on screen indication on meter, etc in liaison with marketing Officers.
- Manage all activities at the Customer Services Centre.
Education
Bachelor of Science - Accounting
University of Education
Kumasi07.2014
Skills
- Quick to accept difficulties as a priority, delivering big outcomes and high levels of accuracy regardless of reward or acknowledgment
- Capable of working successfully in a group, giving ideas and collaborating with others to attain corporate goals
- Capable of properly using Microsoft office applications such as Word, Excel, and PowerPoint
- Capable of properly prioritizing activities and allocating time and resources to maximize productivity
- An effective written and verbal communicator with the ability to convey information clearly and precisely
REFERENCES
Available on request.
Timeline
Customer Relations Executive
Electricity Company Of Ghana
10.2012 - 10.2023
Bachelor of Science - Accounting
University of Education
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