Evelyn Agyei
Accra
Summary
Results-oriented professional with a proven track record in communication and customer service. Seeking a challenging position in a dynamic organization where I can provide support management by providing top-notch administrative support internally and externally as well as handling the daily operations of the organization to meet their deadlines, and paying attention to critical details.
Overview
8
8
years of professional experience
Work History
Personal Assistance
ATELIER BY BABARELLA
02.2026 - Current
- Addressed client needs and concerns to ensure satisfaction.
- Scheduled meetings and managed calls and emails to streamline communication.
- Provided administrative support to facilitate seamless team operations.
- Maintains confidential records.
Customer Service Representative
BUWELO CALL CENTER
01.2025 - 01.2026
- Handled inbound and outbound calls to address customer inquiries and issues.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Promoted products to foster customer satisfaction and support retention.
- Gained product knowledge to assist customers effectively.
- Data entry and record management.
Banking Hall Executive
Fidelity Bank LTD
01.2022 - 01.2023
- Executed sales drives and activations of digital apps across assigned branches, boosting engagement with digital products.
- Trained branches to effectively sell digital products, ensuring readiness and capability to meet customer needs.
- Supported frontline sales teams in assigned branches, enhancing signups and utilization of digital platform solutions.
- Assist operations teams within branches to effectively serve customers.
- Resolved digital product challenges for customers by offering first-level support to branches and hubs.
National Service Personnel
Fidelity Bank LTD
01.2021 - 01.2022
- Reactivated dormant accounts for customers, facilitating access to banking services.
- Opened bank accounts for customers.
- Guided customers in navigating banking services in branch, improving overall customer experience.
- Signed customers up on mobile banking digital platforms.
- Issued Visa cards to customers.
- Recorded daily sales activities at the branch to maintain accurate financial tracking.
Intern
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development
05.2018 - 08.2018
- Maintained accurate staff records to support HR operations.
- Organized and updated employee files, enhancing record-keeping efficiency.
- Performed clerical duties, ensuring smooth office operations through effective document management.
- Prepared, composed, typed, and edited letters for distribution.
- Responded to inquiries from individuals, providing assistance and information.
- Facilitated communication by providing interpretation services for expatriates during meetings.
Education
Bachelors of Arts - Public Relations Management
University Of Professional Studies
Accra01-2021
Diploma - Public Relations Management
University Of Professional Studies
Accra01-2019
Skills
- Administrative support
- Customer service orientation
- Digital platform proficiency
- Technology utilization
- Document management
- First-level support
- Organizational multitasking
- Digital platform understanding
- Digital communication
- Process improvement
- Initiative-taking
- Independent work
- Adaptability
- Continuous learning
- Basic financial literacy
- Interpersonal communication
References
- Francis Odiko Laryea, Fidelity Bank Ghana Limited, Human Resource Department, 0543692703
- Dr. Adwoa Amankwah, University of Professional Studies, Senior Lecturer and Head of Department, Department of Communication Studies, 0261173114, adwoa.amankwah@upsamail.edu.org
Languages
English
Proficient (C2)
C2
Timeline
Personal Assistance
ATELIER BY BABARELLA
02.2026 - Current
Customer Service Representative
BUWELO CALL CENTER
01.2025 - 01.2026
Banking Hall Executive
Fidelity Bank LTD
01.2022 - 01.2023
National Service Personnel
Fidelity Bank LTD
01.2021 - 01.2022
Intern
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development
05.2018 - 08.2018
Bachelors of Arts - Public Relations Management
University Of Professional Studies
Diploma - Public Relations Management
University Of Professional Studies