Eva Solomina Morrison
Tema
Summary
Adept at enhancing customer satisfaction and streamlining operations with a proven track record in both customer service and operational efficiency, I excel in fast-paced environments, consistently delivering results that exceed employer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Trade Finance Officer - Global Trade Services
Euro Exim Bank
Saint Lucia (Remote)
12.2022 - Current
- Participated in industry events and professional organizations to stay current with developments in trade finance, enhancing expertise and credibility within the team.
- Ensured timely settlement of outstanding LCs by closely monitoring payment schedules and liaising with counterparties to resolve discrepancies promptly when necessary.
- Enhanced team performance through regular training sessions on trade finance products, industry trends, and regulatory changes.
- Secured new clients by developing tailored trade finance solutions that met their unique needs.
- Enhanced customer satisfaction with prompt resolution of trade-related inquiries and issues.
- Played a key role in winning new business by participating in presentations and negotiations with prospective clients.
- Increased efficiency in processing letters of credit by implementing standardized procedures and templates.
Sales Personnel/Fast Food Cashier
CEQA FOODS AND BEVERAGES LIMITED
Accra
06.2022 - Current
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels..
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
Customer Care Executive
ISON BPO International Limited
Accra
10.2019 - 10.2021
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Registration Officer
National Identification Authority
Accra
06.2019 - 10.2020
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Maintained a comprehensive understanding of applicable federal and state regulations to ensure compliance with all relevant policies and procedures.
- Completed registration paperwork, verifying accurate applicants information.
- Secured confidential applicants information from unauthorized access.
National Service Person
La Dade-Kotopon Municipal Assembly
Accra
08.2018 - 08.2019
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Assisted with annual audits, gathering required documentation and responding promptly to auditor inquiries.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Used the Ghana Integrated Financial Management Information
System(GIFMIS) to prepare payment vouchers
Education
BBA - Banking And Finance
Methodist University College
Ghana06.2018
Ghana National College
Cape CoastSkills
- Know Your Customer
- Product Knowledge
- Active Listening
- Issue Resolution
- Work Task Prioritization
- Upselling strategies
- Menu Recommendations
- Order Management
- Professionalism and Courtesy
- Food Preparation
- Cash Handling
- Kitchen Support
- Time Management
- POS Systems
- Team Leadership
- Data Entry
- Inbound phone calls
- Call Center Operations
- Call Control
- Technical Support
- Sales expertise
- English Fluency
- Office equipment proficiency
- Microsoft Office
- Problem Resolution
- Customer Service
- Problem-solving skills
- Customer Support
- Customer Relationship Management
- Cleanliness and hygiene
- Punctual and Reliable
- Food Safety Standards
- Point of Sale proficiency
- Food Display Arrangements
- Quality Control Awareness
- Kitchen Communication
- Customer Assistance
- Inventory Stocking
- Upselling
Cooking
Cooking
Timeline
Trade Finance Officer - Global Trade Services
Euro Exim Bank
12.2022 - Current
Sales Personnel/Fast Food Cashier
CEQA FOODS AND BEVERAGES LIMITED
06.2022 - Current
Customer Care Executive
ISON BPO International Limited
10.2019 - 10.2021
Registration Officer
National Identification Authority
06.2019 - 10.2020
National Service Person
La Dade-Kotopon Municipal Assembly
08.2018 - 08.2019
BBA - Banking And Finance
Methodist University College
Ghana National College