EVANS SELASIE WEMEGAH
TEMA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Productive individual with strong motivation to procure work experience in IT industry. Diligent to manage assigned tasks and meet expected goals. Willing to engage in advance training to meet objectives.
Overview
15
15
years of professional experience
Work history
IT MANAGER
MENZIES AVIATION HANDLING SERVICES
2009.01 - Current
- Acted as first point of contact for hardware and software troubleshooting queries.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Identified and recommended cost-effective technology solutions.
- Requisitioned hardware and software to meet changing organisational needs.
- Stored application and system logs for troubleshooting and audit purposes.
- Followed established SLAs, maintaining high IT quality-of-service levels.
- Employed edge network devices to facilitate seamless network connectivity for staff.
- Led server maintenance activities for company systems to keep critical functions operational.
- Reduced issue-resolution timeframes, minimising operational downtime and aiding company performance.
- Devised and implemented backup and disaster recovery processes for protecting company data.
- Used support tools to manage and control remote devices.
- Planned hardware and software configurations for new installations in line with budget constraints.
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Managed database configuration and administration MSSQL database servers
IT Support Engineer
ADVENTIST RELIEF AGENCY ( ADRA) GH
, Ghana
2008.02 - 2008.12
- Provided all]-line helpdesk remote and telephone support to office based and field users
- Maintained high level of support by consistently improving knowledge of Microsoft operating systems and application software, i
- Performed preventative maintenance and remedial repairs on authorised peripheral equipment to reduction in incidents.
- Troubleshot system and network problems, diagnosing and solving hardware and software faults
- Managed [Type] antivirus server to ensure security and integrity of network data was held to the highest standard.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Secured network systems by establishing and enforcing access control policies.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
Education
MASTER OF INFORMATION TECHNOLOGY -
Deferred online Program
DIPLOMA - NETWORK ENGINEERING
2005
GENERAL SCIENCE - undefined
2000
Skills
- Windows operating systems
- IT budget and cost control
- Microsoft Teams
- IT security and networking
- Office 365
- Telephony systems
- Citrix
- Training and development
- Budget administration
- Infrastructure development
- Security planning
- IP cameras
- System assessment
- CCTV integration procedures
- DVR/NVR systems knowledge
- Network monitoring
- Microsoft SQL server
- Information systems management
- Infrastructure planning and implementation
- LAN networking
- User training
- Network installation
- Microsoft Exchange
- Mobile device management
- Authentication processes
- Network support
- Staff assistance
- Wireless network set up
- Fault isolation
- Systems support
Interests
INTEREST/ HOBBIES
, Teaching and counseling
Languages
English
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
IT MANAGER - MENZIES AVIATION HANDLING SERVICES
2009.01 - Current
IT Support Engineer - ADVENTIST RELIEF AGENCY ( ADRA) GH
2008.02 - 2008.12
UNIVERSITY OF MYSORE - MASTER OF INFORMATION TECHNOLOGY,
NIIT TRAINING INSTITUTE - DIPLOMA, NETWORK ENGINEERING
BISHOP HERMAN COLLEGE - GENERAL SCIENCE,