Evans Mensah Kankam
Kumasi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Agency Manager
Countryside Consult Limited
12.2022 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Maintained accurate financial records, enabling effective budget management and increased profits.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
Field Supervisor
Forestry Commission of Ghana
09.2018 - 10.2021
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Education
Geography And Rural Development
Kwame Nkrumah University of Science And Technology
Kumasi 06.2015
Skills
- Sales management
- Cross-cultural understanding
- Travel industry expertise
- Staff Training and Development
- Emergency Response
- Creativity and Innovation
- Strategic Planning
- Teamwork and Collaboration
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Excellent Communication
- Computer Skills
- Organizational Skills
Certification
BA. Geography and Rural Development
Timeline
Travel Agency Manager
Countryside Consult Limited
12.2022 - Current
Field Supervisor
Forestry Commission of Ghana
09.2018 - 10.2021
Geography And Rural Development
Kwame Nkrumah University of Science And Technology