EVANS NANA AMPONG
ACCRA
Summary
Hardworking and reliable Senior Technology Support Analyst with strong ability in desktop systems, networking printers etc. Offering interpersonal and leadership skill. Highly organized, proactive and punctual with team-oriented mentality and also a Certified System Information Auditor.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Support Analyst
Standard Chartered Bank Ghana plc
10.2018 - Current
- Monitoring and maintaining computer systems and networks
- Repairing and replacing equipment as necessary
- Responding in a timely manner to service issues and requests
- Provide first-line investigation and diagnosis of all Incidents and Service Requests
- Examine and identify Incidents to restore a failed IT Service as quickly as possible
- Testing new technology
- Manage Cloud platforms such as Exchange Online, Teams, Azure AD, and Microsoft Endpoint Manager
- Provide technical support for Azure, Office 365, and Azure Active Directory services
- Manage and provide technical support with migrating email from various platforms to M365
- Ability to handle conflict customers
- Install, configure, test, and maintain operating systems, software applications
- Supporting systems security checks and backups in data centers
Systems Administrator
All Inclusive Microfinance
05.2015 - 06.2018
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support
- Controlled, troubleshot, backed up and restored data, operating systems, files, documents and drivers
- Secured applications by rolling out patches and solutions to vulnerabilities
- Kept systems operating efficiently by performing necessary upgrades and repairs
- Built new file servers to maximize web hosting, terminal servers and domain control performance
- Installed firewalls and antivirus software to improve cybersecurity
- Provided appropriate permissions to users for accessing files and databases
- Trained and directed users on correct use of software and hardware within systems
- Tested and troubleshot the Core banking application Loan Perfomer
Desktop Support
Standard Chartered Bank Ghana Plc
04.2010 - 12.2012
- Resolved service requests by individually troubleshooting and addressing user issues
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration
- Lent technical support, consulting and implementation services to maintain system performance thresholds
- Oversaw bug reports and completed resolutions within adequate timeframes
- Installed and configured printers and scanners and reset default device passwords to prevent cyber-attacks
- Performed daily maintenance of computer systems to keep network processes fluid
Education
Bachelor of Science - Information Technology
Methodist University College
09.2020
Professional Diploma - Database Administrator
The Ghana Institute of Management and Public Admin
10.2012
MICROSOFT OFFICE 2007 CERTIFIED - Technology Education
NIIT
08.2009
SENIOR SECONDARY CERTIFICATE OF EDUCATION (SSCE 2000) - Secondary Education
WEST AFRICA SECONDARY SCHOOL
11.2000
Skills
- Technical support understanding
- Team development
- Good work ethic
- Microsoft Office 365
- Multitasking
- Team building
- Organizational skills
- Strong understanding of technology landscape
Certification
- Certified Microsoft Certificate of Excellence in Database Administrator, 2008, Microsoft Certifications
- Certified IT Professional in Mcitp, Microsoft Certifications
- Certified Technology Specialist in Mcts, Microsoft Certifications
- Certified CompTIA Security+ ce, CompTIA
- Certified Information Systems Auditor, CISA
Accomplishments
- ITO IT STAFF OF THE MONTH 2018 (SCB)
- Recognized as Best IT Support Employee of the 2020 for outstanding performance and team contributions. (SCB)
- Recognized as Good Conduct Gold Award 2023, Standard Chartered Bank, Ghana
- Recognized as Supportive Stakeholder to CMO Standard Chartered Bank, Ghana.
References
- Kofi Blankson, CTM, Standard Chartered Bank Ghana Plc, +233277741332
- Mr. Benjamin Essilfie, Manager, Technology Services, Standard Chartered Bank Ghana Plc, +233232003635
Timeline
Senior Support Analyst
Standard Chartered Bank Ghana plc
10.2018 - Current
Systems Administrator
All Inclusive Microfinance
05.2015 - 06.2018
Desktop Support
Standard Chartered Bank Ghana Plc
04.2010 - 12.2012
Professional Diploma - Database Administrator
The Ghana Institute of Management and Public Admin
MICROSOFT OFFICE 2007 CERTIFIED - Technology Education
NIIT
SENIOR SECONDARY CERTIFICATE OF EDUCATION (SSCE 2000) - Secondary Education
WEST AFRICA SECONDARY SCHOOL
- Certified Microsoft Certificate of Excellence in Database Administrator, 2008, Microsoft Certifications
- Certified IT Professional in Mcitp, Microsoft Certifications
- Certified Technology Specialist in Mcts, Microsoft Certifications
- Certified CompTIA Security+ ce, CompTIA
- Certified Information Systems Auditor, CISA
Bachelor of Science - Information Technology
Methodist University College
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