Evans Kenney
Accra
Summary
An IT Support Professional/ Site Reliability Engineer with over 4 years working experience in ensuring the availability, reliability and confidentiality of infrastructure resources in any corporate setting. Also a BSc. Computer Science and Engineering holder from the University of Mines and Technology with Cisco Certified Network Associate (CCNA) Routing and Switching and CyberSecurity Certifications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Site Reliability Engineer
Minex360 Services
02.2022 - Current
- Monitoring the health and performance of production systems, proactively identifying and addressing potential issues
- Constantly researching observability and monitoring tools that can enhance proactiveness
- Responding to incidents, troubleshoot problems, and perform root cause analysis to prevent a recurrence
- Participating in on-call rotations when the need arises
- Assisting in the design, implementation, and maintenance of the company's infrastructure, including servers, networks, and cloud services
- Contributing to the automation of deployment, configuration, and monitoring processes to streamline operations
- Collaborating with development teams to optimize system performance and scalability
- Conducting load testing and capacity planning exercises to ensure the system can handle increased workloads
- Assisting in implementing security measures and best practices to protect systems and data
- Complying with the organization's data protection policies and ensure the operations processes are in compliance
- Staying updated on industry trends and emerging technologies related to security and compliance
- Maintaining accurate documentation of systems, processes, and configurations
- Collaborating with cross-functional teams to support system reliability and performance.
Infrastructure Support Technician
Ghana Community Network Services (GCNet)
07.2017 - 07.2020
- Maintenance of IT infrastructure
- Check for updates of antivirus
- Ensure that the network devices are working
- Test Connectivity between site and Data center
- Monitoring Network performance
- Check connectivity between devices on LAN/WAN
- Ensure that web-based applications are up and running
- Genset Management
- Power/Server Room Management
- Supervising works and servicing of all devices by contractors on site
- Report Writing
- Second Level End User Support.
Engineer Trainee
Ghana Domain Name Registry (GDNR)
10.2016 - 06.2017
- Assisting the systems administrator in managing domains of the registry
- Performing routine maintenance on servers on premise
- Researching on network monitoring tools to identify suitable applications to be used in monitoring.
National Service Personnel
University of Mines and Technology
09.2013 - 07.2014
- Assisting lecturers by handling tutorial sessions with their students
- Supervising students during lab work
- Assisting the head of department in the day-to-day running of the Department.
Hardware Technician
Setmat Computers
06.2013 - 08.2013
- Conducting security and safety checks for computer devices
- Installation of Operating System for computer hardware
- Troubleshooting computer software and hardware.
Education
Cisco Certified Network Associate(CCNA) Cybersecurity -
Information Technology Professional Institute
12.2018
Cisco Certified Network Associate (CCNA) Routing and Switching -
Ghana-India Kofi Annan Center of Excellence in ICT
09.2016
BSc. Computer Science and Engineering -
University of Mines and Technology
05.2013
Skills
- Cisco Certified Network Associate(CCNA) Cybersecurity
- Cisco Certified Network Associate (CCNA) Routing and Switching
- DevOps
- Computer Programming
- Ability to establish and maintain working relationship with team members of diverse culture regardless of race, religion, age, sex, disability or political affiliation
- Quick to learn and adjust into changing circumstances
- Hard working and innovative individual
- Capable of working under pressure
Certification
- Cisco Certified Network Associate (CCNA) Routing and Switching
- Certified Network Associate (CCNA) Cybersecurity Operations
Languages
English
Akan
References
- Mr. John Yelbert, Infrastructure Support Specialist, Ghana Community Network Services Limited, +23324 145 6613, john.yelbert@gcnetghana.com
- Mr. Haruna Balle Baz Musah, Lecturer, Ghana-India Kofi Annan Center of Excellence in ICT, +233(0)24 932 5015, harunab@aiti-kace.com.gh
Timeline
Associate Site Reliability Engineer
Minex360 Services
02.2022 - Current
Infrastructure Support Technician
Ghana Community Network Services (GCNet)
07.2017 - 07.2020
Engineer Trainee
Ghana Domain Name Registry (GDNR)
10.2016 - 06.2017
National Service Personnel
University of Mines and Technology
09.2013 - 07.2014
Hardware Technician
Setmat Computers
06.2013 - 08.2013
Cisco Certified Network Associate(CCNA) Cybersecurity -
Information Technology Professional Institute
Cisco Certified Network Associate (CCNA) Routing and Switching -
Ghana-India Kofi Annan Center of Excellence in ICT
BSc. Computer Science and Engineering -
University of Mines and Technology
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