Summary
Overview
Work History
Education
Skills
Certification
Projects
Technologies and Frameworks
References
Timeline
Generic
EVANS ADDO-SAMPONG

EVANS ADDO-SAMPONG

Accra

Summary

Results-driven IT Professional with expertise in Technical Project Management, Data Engineering, Data Analysis, and Data Warehouse Architecture. Skilled in big data processing frameworks including Hadoop, Apache Spark, and Apache Flink. Experienced in database management using MySQL, PostgreSQL, and MongoDB. Proficient in data visualization with Tableau, Microsoft Power BI, and Apache Superset. Known for high productivity and efficient task completion. Excels in problem-solving, collaboration, and adaptability to develop innovative data solutions across diverse environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Specialist/Technical Project Manager

CA Professional Services
Accra
11.2023 - Current
  • Company Overview: (World Bank/Ghana Jobs and Skills Project)
  • Lead Technical Project Manager for Project's Management Information System - Voucher Management System (VMS).
  • Write advanced queries in MySQL to extract data from the backend for analysis.
  • Gather, clean, analyze, and visualize data for management decision making.
  • Ongoing data modeling for Project's database.
  • Management and administration of Project's RDMS (MySQL).
  • Build ETL pipelines for data extraction, transformation, and analysis of Project's data.
  • Assist in the implementation of new technologies and systems to improve efficiency.
  • Perform troubleshooting to diagnose and resolve complex technical problems.
  • Develop scripts to automate routine tasks and reduce manual effort.
  • Investigate system errors to determine the root cause of the issue and implement solutions accordingly.
  • Train end users on how to use new systems and technologies effectively.
  • Ensure compliance with relevant laws or regulations regarding information security.
  • Create and implement new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Maintain up-to-date case documentation for future reference.

IT Specialist/Technical Project Manager

Ghana TVET Voucher Project (CTVET/PLANCO Consulting GmbH)
Accra
03.2019 - 10.2023
  • Led Technical Project Manager for Project's Management Information System - Voucher Management System (VMS).
  • Developed scripts to automate routine tasks and reduce manual effort.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Gathered, cleaned, analyzed, and visualized data for management decision making.
  • Led the ongoing data modeling for the Project's database.
  • Built ETL pipelines for data extraction, transformation, and analysis of the Project's data.
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Ensured compliance with relevant laws or regulations regarding information security.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.

IT Senior Officer

Bentsi-Enchill, Letsa and Ankoma
Accra
09.2015 - 03.2019
  • Developed, documented and implemented IT policies and procedures.
  • Managed user accounts and permissions in an Active Directory environment.
  • Maintained server backups to ensure data security.
  • Conducted regular audits of IT assets to identify potential vulnerabilities.
  • Coordinated with vendors for maintenance, installation and upgrades of existing systems.
  • Troubleshot complex technical problems related to networking, hardware, software and applications.
  • Set up new computers with operating systems according to company standards.
  • Evaluated current IT infrastructure against industry best practices for efficiency improvements.
  • Ensured compliance with legal regulations regarding information security in the organization.
  • Evaluated organization's technology to recommend upgrades for hardware and software.

Customer Support Engineer (Remote)

Crossover/Aurea Software
05.2018 - 02.2019
  • Managed customer support tickets in Zendesk/SalesForce by priority and/or severity vs Time-to-resolve
  • Resolved customer technical issues effectively to meet their expectations.
  • Diagnosed complex technical problems and developed solutions.
  • Resolved customer inquiries in a timely manner via phone, email, or chat.
  • Coordinated with other departments to resolve cross-functional issues.
  • Maintained customer satisfaction with forward-thinking strategies, which led to increased NPS scores for my team and me.

Assistant Manager, IT

Securities and Exchange Commission
Accra
03.2015 - 09.2015
  • Assisted in monitoring and surveillance of the Ghanaian capital markets and securities industry.
  • Improved delivery of IT services through the proper application of Service Delivery and Business Process Management in the Commission.
  • Managed and administered the Commission's Oracle Database.
  • Initiated and promulgated IT Policy for the Commission.
  • Identified potential areas for improvement in existing IT systems.
  • Created detailed documentation for new or updated IT systems and procedures.
  • Implemented security measures to protect data from unauthorized access or damage.
  • Developed policies and procedures related to information technology management.
  • Conducted regular audits of IT assets to ensure compliance with company standards.
  • Provided training sessions for users on new technologies or updates on existing ones.
  • Developed data security and disaster recovery procedures.

ICT Coordinator

Millennium Villages Project
Bolgatanga
07.2012 - 02.2015
  • Company Overview: (Millennium Alliance)
  • Drove the adoption of strategic ICT-related processes and services in the Project communities.
  • Prepared and managed the ICT Sector budget, following best principles.
  • Led the extension of ICT services and other technologies in the communities to help bridge the ICT gap between developed and least developed communities.
  • Led the development, implementation, and tracking of SLAs with vendors and service providers.

Head of Information Technology

Afram Rural Bank
Afram Plains
07.2010 - 07.2012
  • Developed and implemented an IT strategy to achieve the organization's business objectives.
  • Analyzed existing information systems and identified areas for improvement in terms of reliability, performance and scalability.
  • Ensured compliance with industry standards, security protocols and data privacy regulations.
  • Created a budget for IT operations including hardware, software, personnel costs and third-party services.
  • Conducted research on emerging technologies and evaluated their potential benefits for the organization.
  • Oversaw the installation of new hardware and software systems and provided technical support when needed.
  • Maintained relationships with vendors to ensure timely delivery of products or services as required.
  • Provided leadership in developing, implementing, monitoring and evaluating processes related to IT operations.
  • Coordinated with other departments such as marketing, finance or HR to ensure successful adoption of technology solutions.
  • Developed policies for effective use of computer resources within the organization.
  • Designed disaster recovery plans to minimize downtime due to system failures.
  • Trained staff on proper usage of computers, networks and applications.
  • Audited user accounts periodically to detect unauthorized access attempts.
  • Recruited, trained and supervised IT department staff.

Systems Administrator

Opportunity International Savings and Loans
Kumasi
06.2008 - 06.2010
  • Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
  • Monitored systems performance to identify potential issues and provided solutions as needed.
  • Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
  • Managed user accounts in AD ensuring users have appropriate access rights.
  • Provided technical support to end-users across the organization with IT related issues and queries.
  • Deployed software updates on all servers using WSUS server.
  • Performed daily backup operations using Symantec Backup Exec 2012 R2 software.
  • Maintained hardware inventory of all physical assets in the data center.
  • Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
  • Upgraded existing hardware components when necessary to improve system efficiency.
  • Assisted with disaster recovery efforts during outages or other unplanned events.
  • Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
  • Trained and directed users on correct use of software and hardware within systems.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Provided appropriate permissions to users for accessing files and databases.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Performed preventive maintenance and upgraded systems to improve network, system, and data availability and integrity.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.

National Service Person

Opportunity International Savings and Loans
Kumasi
07.2007 - 06.2008
  • Configured and maintained system hardware, software and network components.
  • Installed, tested and evaluated new systems, applications and patches.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Provided technical support and training to users, improving system understanding and reducing support requests.

Education

MSc. - Management and Information Systems

The University of Manchester
United Kingdom
12.2020

BSc. - Computer Science

Kwame Nkrumah University of Science and Technology
Kumasi, Ghana
06.2007

Skills

  • Business Intelligence
  • Data Modeling
  • ETL processes
  • Data Analysis
  • Large dataset manipulation
  • Data Visualization and Presentations
  • Database Engineering
  • Database Administration and Management
  • Big data technologies
  • Data integration
  • Data Warehousing
  • Python Programming
  • Project Implementation
  • IT service management
  • IT consulting

Certification

  • Certified Meta Database Engineer (https://www.coursera.org/account/accomplishments/specialization/certificate/PPH6E8R7 BZKM)
  • Certified IBM Data Engineer
  • Certified Data Analyst (https://confirm.udacity.com/LHVAH9PG)
  • Certified Agile Scrum Master – Certificate No.: 6298499.20778243
  • Certified Data Protection Supervisor - Data Protection Commission, Ghana
  • ITIL Foundation Certificate in IT Service Management - Certificate No.: GR750128759EA

Projects

Data Analysis https://github.com/addosampong/we rate dogs Extracted, cleaned, analyzed datasets using Python, Data Visualization https://github.com/addosampong/airlines-visualization Extracted, cleaned, analyzed and visualized data on airlines carriers.

Technologies and Frameworks

Database Technologies

  • Microsoft SQL, MySQL, IBM Db2, PostgreSQL, MongoDB

Programming Languages and Frameworks

  • JavaScript, React/React Native, HTML5, CSS3
  • Python, Django, Pandas, NumPy, Matplotlib, Seaborn

Data Engineering and Data Warehouse Architecture

  • Apache StarRocks, Apache Flink, Apache InLong, Apache Hadoop, Apache Spark

Data Analysis

  • Tableau, Microsoft Power BI, Apache Superset

References

References available upon request.

Timeline

IT Specialist/Technical Project Manager

CA Professional Services
11.2023 - Current

IT Specialist/Technical Project Manager

Ghana TVET Voucher Project (CTVET/PLANCO Consulting GmbH)
03.2019 - 10.2023

Customer Support Engineer (Remote)

Crossover/Aurea Software
05.2018 - 02.2019

IT Senior Officer

Bentsi-Enchill, Letsa and Ankoma
09.2015 - 03.2019

Assistant Manager, IT

Securities and Exchange Commission
03.2015 - 09.2015

ICT Coordinator

Millennium Villages Project
07.2012 - 02.2015

Head of Information Technology

Afram Rural Bank
07.2010 - 07.2012

Systems Administrator

Opportunity International Savings and Loans
06.2008 - 06.2010

National Service Person

Opportunity International Savings and Loans
07.2007 - 06.2008

MSc. - Management and Information Systems

The University of Manchester

BSc. - Computer Science

Kwame Nkrumah University of Science and Technology

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