EVA MENSAH
Kumasi,
Summary
A passionate and determined candidate with an interest in cybersecurity, social media, and business-oriented Exhibits strong communication, natural leadership qualities, and analytical and organizational abilities. Fluent English speaker who is very career-minded and results-oriented. An effective team player with a willingness to share and learn new ideas. I am determined to work in a reputable institution whose vision is to lead in their field of specialization and utilize my knowledge for the benefit of society
Overview
8
8
years of professional experience
Work History
Intern
Information Security and Technology Assurance Division(ISTAD), UITS-KNUST
Kumasi
10.2023 - Current
- Update project plans to meet project objectives.
- Audit projects and recommend ideas, especially on security.
- Create awareness on ISTAD
- Assess server and switch rooms
Account Manager
Clean Team Ghana Toilets
Kumasi
06.2021 - Current
- Develop productive relationships with business representatives and customers closely to uncover needs and match available solutions.
- Communicate with clients phone and in-person meetings.
- Handle customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Resolve issues with customers
- Developed and implemented strategies retain customers and drive loyalty.
Administrative Assistant
Legendary Foods Limited
Kumasi
12.2019 - 01.2021
- Managed the daily activities in the office.
- Worked closely with the Accountant with the disbursement of money via cash and mobile money.
- Worked closely with the sales manager and the business manager.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Managed building access by supplying key cards to employees and visitors.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Network Administration (Intern)
UITS -KNUST
Kumasi
04.2019 - 11.2019
- I learned how computers communicate with each other using switches and routers.
- Taught how to configure switches and routers, IP addressing, and subnetting from the UITS-KNUST.
Social Media Management – National Service
Multimedia Company Limited
Kumasi
09.2017 - 08.2018
- I used to manage the various social media handles for Multimedia Company Limited, Kumasi Branch (Luv 99.5FM and Nhyira 104.5FM).
- I research and surf the internet to know what is trending and also to get and develop contents and information that is interesting to target audience.
- Developed and implemented strategic, social media marketing plan.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
- Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
- Utilized platforms such as Instagram, Facebook, and Twitter platforms on regular basis.
- Served as main point of contact for clients, answering questions and responding to messages.
Volunteer
Computer Science for Social Innovations
Kumasi
06.2016 - 02.2017
- Provided students with basic computer programming skills and also supports them to use the knowledge acquired to create solutions to social and environmental challenges.
- Assigned to a school to teach and train the students programming language which they used to design and implement a computer based project to solve societal problems
Volunteer
Let Girls Learn Hackathon
Kumasi
07.2015 - 07.2015
- Organized by Peace Corps USA and Global Sharpers Community, Kumasi.
- The main idea behind the program was to use IT to solve societal problem.
- Team of seven (7) consisting of a programmer, a volunteer and five (5) students.
- Assisted the programmer with designs and a learning from him as well.
- Assisted the students to bring out ideas and teach them how to do presentation.
Education
Master of Science - Cybersecurity And Digital Forensics
Kwame Nkrumah University of Science And Technology
Kumasi Bachelor of Science - Computer Science
Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana06.2017
General Science
Senior High School, ST. Louis Senior High School
Kumasi, Ghana2013
Junior High School
Good Shepherd School
Kumasi, Ghana05.2010
Skills
- Confident IT user
- Organizational skills
- Good work, ethical
- Supervision and Leadership
- Team Management
- Reliable and Trustworthy
- Data Management
- Active listening
- Deadline-oriented
- Scheduling and calendar management
- Multitasking and prioritization
- Critical Thinking
Key Achievements
- Good Shepherd R/C Preparatory award for being the 3rd best Mathematics student 2007
- Assisted Opoku Ware Senior High School in placing fourth during the Computer Science for Social Innovations Program.
- Assisted in the design and implementation of computer-based project to solve societal problem during the Let Girls Learn Hackathon.
- Participated in Coca-Cola National Essay Writing Competition 2008. I was 40th out of the two hundred students who were selected from the country, Ghana.
- Assisted in the building of the first website of Campus Christian Family CCF, KNUST.
- Volunteering: Supported charitable causes (Joined a student church during my undergraduate to annually supply relief items to deprived communities in Ghana)
- Supported in organizing of International Children Conference (ICC). ICC is a programme organized by Christ Little Ones, where children from all walks of life come together to have fun in the Lord
Languages
Fluent English and Twi
References
- Rev. Dr. Kwame Ofosuhene Peasah, Lecturer, Computer Science Department, KNUST, Kumasi, 0244263434
- Mrs Abigail Ibrahim Tanko, Human Resource Manager, Clean Team Toilet Ghana, Kumasi, 0552891810, abbs.mensah@gmail.com
Timeline
Intern
Information Security and Technology Assurance Division(ISTAD), UITS-KNUST
10.2023 - Current
Account Manager
Clean Team Ghana Toilets
06.2021 - Current
Administrative Assistant
Legendary Foods Limited
12.2019 - 01.2021
Network Administration (Intern)
UITS -KNUST
04.2019 - 11.2019
Social Media Management – National Service
Multimedia Company Limited
09.2017 - 08.2018
Volunteer
Computer Science for Social Innovations
06.2016 - 02.2017
Volunteer
Let Girls Learn Hackathon
07.2015 - 07.2015
Master of Science - Cybersecurity And Digital Forensics
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Computer Science
Kwame Nkrumah University Of Science And Technology
General Science
Senior High School, ST. Louis Senior High School
Junior High School
Good Shepherd School
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