Eureka Jessica Norvor
Summary
Energetic Casino Dealer offering 10+ years background operating and supervising live table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Pit Boss /Duty Manager
Kairo International (La Palm Casino)
01.2023 - 02.2025
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
Casino Host
Carnival Cruise Lines
11.2016 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Pit boss
Palm Gold Ltd (Piccadilly Casino)
09.2013 - 10.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
Casino Dealer / Supervisor
Palm Springs Resort
05.2008 - 08.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Casino Dealer
Kairo International (La Palm Casino)
12.2003 - 04.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
Education
High School Diploma -
Ashaiman Senior High
Accra - GhanaSkills
- Customer Retention
- Customer Satisfaction
- Money Handling
- Customer Experience
- Speaking Clearly
- Table Games Procedures Knowledge
- Daily Reports
- Player Engagement
- Critical Thinking
- Procedures Compliance
- Guest Observations
Additional Information
Ahmed Monie
General Manager
La palm Casino
ahmedmoniem@kairointernational.com
tel: +233 505 359 718
Global Casino Operations
Carnival Cruise lines
+1(305 406 6427)
David Jackson
General Manager
Palm Springs Resort Casino
dj678767@gmail.com
Timeline
Pit Boss /Duty Manager
Kairo International (La Palm Casino)
01.2023 - 02.2025
Casino Host
Carnival Cruise Lines
11.2016 - 10.2022
Pit boss
Palm Gold Ltd (Piccadilly Casino)
09.2013 - 10.2016
Casino Dealer / Supervisor
Palm Springs Resort
05.2008 - 08.2013
Casino Dealer
Kairo International (La Palm Casino)
12.2003 - 04.2008
High School Diploma -
Ashaiman Senior High
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