Rachael Naadei Kotey
Accra
Summary
Dynamic supervisor with a proven track record at Vivan Whole Sell and Retail Ventures, excelling in team leadership and safety compliance. Successfully implemented training programs that enhanced staff skills, resulting in a significant reduction in error rates. Adept at strategic planning and performance monitoring, fostering a culture of continuous improvement. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Supervisor
Vivan whole sell and retail ventures
11.2019 - 02.2024
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained team members on procedures and equipment usage for efficiency.
- Coordinated schedules to optimize labor resources and workflow efficiency.
- Conducted regular inspections to maintain equipment and workspace safety.
- Implemented training programs to enhance staff skills and knowledge retention.
- Monitored inventory levels and coordinated restocking of supplies as needed.
- Facilitated communication between management and staff to streamline operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Streamlined workflow processes, reducing project completion times.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented quality control measures, significantly reducing error rates.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
Storekeeper
MINISTRY OF YOUTH AND SPORTS
08.2018 - 08.2019
- Maintaining good storage practices.
- Ensuring that the store is kept clean and organized.
- Issuing and writing requisition.
- Keeping records of restocking the store accordingly.
- Organized storage areas to ensure easy access to materials and tools.
- Assisted in receiving and inspecting shipments for quality and accuracy.
- Maintained accurate records of stock movements and supplies usage.
- Implemented safety protocols for handling and storing equipment properly.
- Collaborated with staff to fulfill supply requests in a timely manner.
- Updated stock information on a daily basis in the system.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Monitored stock levels to identify shortages or overages in inventory items.
- Maintained accurate inventory records using computerized systems.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Provided assistance in loading and unloading trucks when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
internship
Ministry of youth and sport
Accra
02.2017 - 04.2017
- Assisted team with daily administrative tasks and project coordination.
- Supported research efforts by gathering and organizing relevant data.
- Participated in meetings to discuss project updates and team objectives.
- Created presentations using software to communicate findings effectively.
- Collaborated with colleagues on brainstorming sessions for new initiatives.
- Conducted surveys to gather feedback from clients and stakeholders.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Assessed company operations for compliance with safety standards.
- Analyzed company's expenditures and developed financial models.
Education
Bachelor of Arts - Purchasing And Supply
Accra Technical University
02-2018
GED -
Manya Krobo Senior High School
03-2014
High School Diploma -
African Child School BASIC
05-2011
Skills
- Team leadership
- Safety compliance
- Training development
- Inventory management
- Quality control
- Labor optimization
- Strategic planning
- Performance monitoring
- Effective communication
- Documentation and reporting
- Decision-making
- Safety protocols
- Budget management
Languages
GA
First Language
English
Proficient (C2)
C2
EWE
Proficient (C2)
C2
TWI
Advanced (C1)
C1
References
References available upon request.
Timeline
Supervisor
Vivan whole sell and retail ventures
11.2019 - 02.2024
Storekeeper
MINISTRY OF YOUTH AND SPORTS
08.2018 - 08.2019
internship
Ministry of youth and sport
02.2017 - 04.2017
Bachelor of Arts - Purchasing And Supply
Accra Technical University
GED -
Manya Krobo Senior High School
High School Diploma -
African Child School BASIC