Summary
Overview
Work History
Education
Skills
Timeline
Websites
Additional Information
Profession Relevant Skills
Hobbies and Interests
Hi, I’m

EUNICE VIOLA ALO

Accra
EUNICE VIOLA ALO

Summary

An ambitious, motivated and articulated individual pursuing an interesting but challenging position in Customer Management, Communication, Marketing, Public Relations, Human Resource Management, Administrative work and where my creativity and critical thinking skills can be utilized in order to help meet organizational goals. Learn from observation and practice and improve on my communication skills. Train myself to be as courteous as possible, polish my people skills and do my best to be a great public relation person. Comfortable with projects that require multitasking and flexible with changing priority. Ensuring I win my clients' and use it to benefit the organization I work for.

Overview

6
years of professional experience

Work History

Bright Benick Academy

Personal Secretary
10.2018 - 01.2023

Job overview

  • Gathered and compiled relevant information and materials to facilitate adequate briefing to employers prior to meetings.
  • Managing databases and filing systems.
  • Restocked office supplies and submitted purchase orders.
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
  • Preparing monthly reports for wide variety of departments such as canteen and transport using entire Microsoft suite software.
  • Initiate new filing system on the cloud to gain optimal accessibility of information by improving 70% productivity reducing manual effort.
  • Organising P.T.A meetings and teachers seminars both in person and remote video conference.
  • Made travel arrangements for excursions and updated executives of changes in schedule.
  • Managing the diaries of the proprietor including all meetings to be attended.
  • Reminding the proprietor of important tasks and deadlines
  • Supported the preparation of financial reports

OmniBank

New Business Officer
07.2018 - 09.2018

Job overview

  • Developed team communications and information for meetings.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Actively listened to customers to fully understand requests and address concerns.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Recommending clients to useful financial services and answering bank related inquiries
  • Maintaining and improving online database of client accounts including updating information when necessary.
  • Organising sales visits to potential clients
  • Negotiating contracts and packages for potential clients.
  • Managing the financial accounts of clients

First Trust Savings & Loans

National Service - Relationship officer/Customer service officer
10.2016 - 08.2017

Job overview

  • Leveraged working knowledge of banking products to create new client relationships.
  • Identified market opportunities to grow new business across dedicated accounts.
  • Contacted existing customers and informed them of new product offerings.
  • Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities.
  • Maintained a high standard of ethics and conduct for sound banking operations and business success.
  • Reviewed and assessed client credit and investment history.
  • Set up new client accounts and updated Salesforce files with precision.
  • Assisted sales team with cold calling and following up on leads.
  • Provided exceptional service and support, going extra mile to retain customers.
  • Prepped and walked customers through client information packs.
  • Provided regular market and product feedback to improve services offered.
  • Processed and advised customers on credit applications.
  • Exchanged foreign currency and advised customers of optimal exchange times.
  • Oversaw daily activities of direct reports, maximising overall team productivity.

Marine Engineer shipyard Ghana Ports and Harbor Authority

Office Assistant
06.2015 - 08.2015

Job overview

  • Created filing system for contracts, records and reports.
  • Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
  • Coordinated company events and key client meetings.
  • Supported staff with clerical tasks for well-maintained office administration.
  • Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
  • Attended management meetings to draft agendas, take minutes and then follow up on action items.
  • Received deliveries, checking incoming orders for quality and damage and organised returns if necessary.
  • Carried out weekly tests for lighting system, fire alarms and health and safety risk assessment to keep office environment safe for staff.
  • Replenished first aid boxes and updated emergency contact lists and health and safety requirements.
  • Built and maintained strong working relationships across company, communicating clearly across written and verbal formats.
  • Kept track of business hardware and software, setting up relevant user accounts and recording staff usage.
  • Managed and recorded all office-related purchasing, keeping within budgets and deadlines.
  • Oversaw staff timesheets, mileage forms, expenses for office records.
  • Provided efficient overflow support to other teams when necessary to help whole company meet deadlines.
  • Experience planning, coordinating and facilitating physical meetings and remote video conferences.

Hotel De Baron

Accountant
09.2011 - 08.2012

Job overview

  • Accurately performed daily cash functions, budgeting, payroll transactions, expense management and various reconciliations.
  • Posted accounts receivable payments made by cash, cheque or credit card payments.
  • Prepared quarterly tax returns and reviewed submitted documentation with auditors.
  • Generated quarterly financial reports to detail company revenues and expenses.
  • Maintained robust financial records for business for regulatory reporting and taxation.
  • Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines.
  • Drafted periodic profit and loss reports to analyse trends and project future changes.
  • Mentored junior staff members with constructive feedback and actionable steps for performance improvement.
  • Compiled financial information, figures and forecasts for budgetary decision-making.
  • Prepared weekly reports and invoice to be paid by Anglo gold Ashanti Estate Department
  • Developed and executed strategies resulting in the reduction of expenditure incurred at the hotel.

Education

Kwame Nkrumah University Of Science And Technology
Kumasi, Ashanti Region

BA Sociology

University Overview

Relevant Courses: Human Resource Management, Organizational Behavior, Psychology, Industrial sociology, Information Communication Technology

Ghana National College
Cape Coast, Central Region

WASSCE

Skills

  • Business acumen
  • X-100 (Banking Software)
  • Microsoft Office
  • Logistical planning
  • Data Analysis
  • Budgeting and Forecasting
  • A self directed worker with superior time management
  • Experience planning, coordinating and facilitating physical meetings and remote video conferences
  • Comfortable with cloud integration of computer files and digital file management
  • Strong analytical skills, team player, attention to details
  • Experienced multitasker who can prioritise workload
  • Excellent verbal and written communication skills
  • Fully discreet, ethical and confidential in office matters
  • Expertise in prioritisation, relationship building and presentation techniques
  • Comfortable performing variety of roles including account management, front desk reception, bookkeeping and administrative services

Timeline

Personal Secretary

Bright Benick Academy
10.2018 - 01.2023

New Business Officer

OmniBank
07.2018 - 09.2018

National Service - Relationship officer/Customer service officer

First Trust Savings & Loans
10.2016 - 08.2017

Office Assistant

Marine Engineer shipyard Ghana Ports and Harbor Authority
06.2015 - 08.2015

Accountant

Hotel De Baron
09.2011 - 08.2012

Kwame Nkrumah University Of Science And Technology

BA Sociology

Ghana National College

WASSCE

Additional Information

CONFERENCE AND TRAINING

  • Financial management and credit facility acquisition by Sinapi Aba Savings and Loans, Tarkwa-Ghana (2019)
  • Safety, security, housekeeping and customer care by Ghana Tourism Authority, Obuasi-Adansi (2012)
  • Leadership conference by Leadership empowerment consult, University of CapeCoast (2010)

Profession Relevant Skills

  • Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
  • Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
  • Proficient understanding of Microsoft Word, Excel and Access.
  • Knowledgeable of common office electronics and tech support.
  • Passionate about promoting lasting customer satisfaction.
  • Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
  • Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
  • Capable of entering data while remaining online with several customers at once.
  • Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
  • Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
  • Successful at satisfying different types of customers with creative and knowledgeable solutions.

Hobbies and Interests

As much as I enjoy my customer service career, one of my true loves is gardening. I love planting a variety of fruits and vegetables in my backyard. If I'm not at the call center, more than likely, I am in my garden. In addition to gardening, I love anything related to the cinema and I have a keen interest in classic films. In my spare time, I also enjoy drawing, painting and sketching.

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EUNICE VIOLA ALO