Eunice Kesewaa Opoku-Frempong

• Medical and Vaccine inventory Lead.
• Deputy fulfillment Operations Lead.
• Customer experience specialist
• Facilities training and onboarding.
• Service utilization and data analysis for service facilities
• Serve as customer care agent, receiving orders from over 50 health practitioners on medicines, vaccines or blood products needed for patients.
• Internal and external customer satisfactory roles.
• Developed and maintained relationships with key suppliers in regions and districts for smooth communication and to meet required expectations.
• STEM participation in basic and secondary schools.

Inventory Management: Ultimately responsible for the custody of all Healthcare products
● Quality Culture in Warehouse Operations: Responsible for ensuring Warehouse Operations are meeting and
exceeding quality standards (ie GDP Compliance).
● Engaging External Quality Stakeholders: Nest-level representative for quality to key external quality
stakeholders.
● Internal Partnership: Done in partnership with Fulfillment Lead, Global
Quality Team and Head Pharmacist or Country Superintendent Pharmacist (for eg in CDI) and partner teams
(Academy, Software, etc) where applicable.

• Supervised and coached team of pharmacy technicians and trainees.
• Inspected drug storage sites and managed drug inventory.
• Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Translated pharmacy communications for customers in culturally diverse sales area.

• Assisted in projects with Senior Pharmacists and analyzed data to identify opportunities for improvement in drug delivery at Hospital.
• Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
• Evaluated patient histories to assess medication compliance and spot issues such as adverse drug effects or excessive usage or non-compliance.
• Patient education on pharmacovigilance.