EUNICE ADZIWOMEGBE

ACCRA

Summary

Committed and hardworking receptionist with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

years of professional experience

Work History

Mobile Money

Cashier

03.2022 - Current

Job overview

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

JOSEPHINE BABANAWO

Receptionist

01.2018 - 03.2022

Job overview

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Reduced incoming call response time by implementing an effective call routing system.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.

Education

Government Secretarial School
Ho- Ghana

HND from Secretarial Studies And Office Administration

12.2015

University Overview

An equivalent professional certificate to HND

Skills

Cash Handling
Customer Service
Currency counting
Customer service excellence
Records Maintenance
Cash handling expertise

Cash handling and management
Money Handling
Fraud Prevention Awareness
Professionalism and Courtesy
Microsoft Office
Professionalism

Languages

English-speaking

Intermediate (B1)

Timeline