Eunice Adeniran
Accra
Summary
A Dedicated Customer Service Officer passionate about delivering a superior customer experience to customers with a comprehensive background of managing multiple customer service functions, resolving any customer complaints, and promoting new product and services. Possess a Guidance and Counselling degree from a well-known university and important ability to remain calm in stressful situations. A great communicator with a highly professional attitude and excellent time management and multi-tasking skills.
Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor/ Kitchen Operation and Proc
Boomiis Restaurant
Accra Ghana
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organisation's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Educated staff on organizational mission and goals to help employees achieve success.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Spa Manager
Lee_steff Skin Care and Spa
Adjiringano, East Legon, Greater Accra
01.2024 - 03.2024
- Managing the staffs and ensuring proper training
- Provides inquiries about spa services
- Schedule appointments for clients, and respond to customer complaints
- Ensures the spa operates according to health, safety, and hygiene standards
- Promoting high levels of customer service, advertising the products and services
- Processing orders for delivery and selling skin care products
- Working with vendors to supply products and equipment for spa services and amenities
- Maintaining the business budget
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Greeted spa guests warmly to create positive first impression of establishment.
Assistant Manager
A&K Global World Real Estate
East Legon, Greater Accra
06.2023 - 01.2024
- Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
- Addressing and resolving residents' questions, concerns, and complaints in a timely manner
- Processing applications, conducting credit checks, and negotiating contracts
- Inspecting property conditions and coordinating maintenance activities
- Managing budgets, accounts, rent collections, and tenant notices
- Creating and distributing marketing materials to attract new tenants
- Maintaining organized and updated resident files and records
- Reporting any problems or issues to the property manager
Customer Service and Warehouse Team Lead/ FMCG/Supply Chain
Alerzo Limited Ilesha Branch
Osun State
10.2021 - 05.2023
- Support the team (Business Development executives) in generating orders by direct reachout or calling customers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Familiar with our products and services so that you can provide an adequate answer to questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of customer service representatives
- Ensure customer satisfaction and provide professional customer support
Marketer and Business Developer
Mutual Benefit Assurance PLC
Osogbo Branch, Osun State
01.2021 - 10.2021
- Generate lead and customers for the company
- Execute strategy promotion/ package as directed by the management
- Worked on the development and implementation of new pricing policies to maximize profitability and decrease unnecessary cost
- Work to meet designated sales quotas by customizing marketing strategies to sell insurance products to businesses or individuals
- Building and maintaining customer relationships by cold calling or meeting with prospective or existing buyers and explaining and comparing insurance products and services
- Retain records and handrenewals policy
Supervisor /Customer Service/Hospitality
Michael Hotels and Suites
Ilesha, Osun State
05.2020 - 01.2021
- Performed professional pricing analysis collected and analyzed financial data and execute multiple administrative tasks as required
- Acting as the first point of contact for any Human Resources issues
- Communicated and worked closely with customers to ensure a great customer experience
- Supervised multiple customer service functions and presented the reports to management
- Served as an intermediary between the customers and the CEO
- Served as an intermediary between the staffs and the CEO
- Served as the acting manager
- Supervising of stocks, account, and managing of staffs
- Ensures adequate discharge of duties of staffs
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Support Officer and Secretary
Bidebabs Animal Care Consultant Services
Ilesha, Osun State
08.2015 - 12.2018
- Worked closely with Various Sales team, executed all price adjustments and maintained strategic relationship with Suppliers
- Sells prescribed drugs, vacines and injection for animal's care
- Welcoming of customers/acting as the face of the company
- Answered the phone, book appointments, and executed other administrative tasks as assigned by the CEO
- Stock keeping
- Fixing of customers appointment with the consultant.
Education
Bachelor Degree B.Ed - Guidance and Counselling
Ekiti State University
Ado-Ekiti01.2018
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Pre-varsity Education Centre
Ilesa, Osun State01.2011
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Alpha-Day Nursery and Primary School
Ilesa, Osun State01.2004
Skills
- Problem solving skill
- Excellent communication skill
- Counseling skill
- Behavioral management skill
- Excellent in decision making
- Multi-Tasking
- Behavioral management
- Leadership skill
- Empathy
- Strong Planning
- Meticulous Attention to details
- Excellent Interpersonal and Negotiation skills
- Analytical Mindset
- Proficient in Microsoft Excel
- Team coordination
- Hospitality
- Staff supervision
- Staff training
- Customer service
- Team management
- Service quality
- Problem resolution
- Quality assurance
- Sales strategy
- Operational efficiency
- Employee motivation
Certification
- Human Resource Management ; Benitel Resource Management, Benin, Edo State (2020).
- Health Safety Officer ; Benitel Resource Management, Benin, Edo State (2020).
- Customer Relationship Management ; Benitel Resource Management, Benin, Edo State (2020).
- Certificate of Course Completion in Basic Standard First Aid Course ; Nigeria Red Cross Society Okada, Edo State. (2019).
References
Abdulai, Hanifa, Civil Servant, 0559628816, Ministry of Education, Greater Accra GHA.
Hobbies and Interests
Reading, Adventure, Sport
Timeline
Restaurant Supervisor/ Kitchen Operation and Proc
Boomiis Restaurant
04.2024 - Current
Spa Manager
Lee_steff Skin Care and Spa
01.2024 - 03.2024
Assistant Manager
A&K Global World Real Estate
06.2023 - 01.2024
Customer Service and Warehouse Team Lead/ FMCG/Supply Chain
Alerzo Limited Ilesha Branch
10.2021 - 05.2023
Marketer and Business Developer
Mutual Benefit Assurance PLC
01.2021 - 10.2021
Supervisor /Customer Service/Hospitality
Michael Hotels and Suites
05.2020 - 01.2021
Customer Support Officer and Secretary
Bidebabs Animal Care Consultant Services
08.2015 - 12.2018
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Pre-varsity Education Centre
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Alpha-Day Nursery and Primary School
Bachelor Degree B.Ed - Guidance and Counselling
Ekiti State University