Work Preference
Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Languages
Timeline
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Eugene Akwada Okrah

Eugene Akwada Okrah

Accra

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Call Center Agent, Inbound SupervisorHealth Records Clerk

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Accra, GH
Open to relocation: Yes

Salary Range

₵96000/yr - ₵200000/yr

Important To Me

Paid sick leavePersonal development programsCareer advancementCompany CultureHealthcare benefitsWork-life balance

Summary

Detail-oriented individual committed to utilizing educational background and skill set to achieve impactful results through traditional and modern approaches, while upholding rule of law in all responsibilities aimed at fulfilling organizational objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Agent, Inbound

Sports Betting Group Ghana Limited
Accra
10.2024 - Current
  • Managed significant volume of inbound calls, chats and emails while ensuring top-tier customer service.
  • Resolved customer inquiries via CRM software, tracking interactions and follow-ups systematically.
  • Effectively diffused difficult situations through empathetic communication and problem-solving.
  • Achieved increased client retention by fostering strong relationships with callers.
  • Supported large numbers of customers daily, prioritizing positive experiences and satisfaction.
  • Kept abreast of product knowledge to provide accurate information consistently.

Supervisor

G Unit Plus Hotel
Somanya
06.2023 - 04.2024
  • Maintained accurate records of market purchases for financial reporting.
  • Tracked daily supply issuance to workers to ensure resource availability.
  • Reviewed waitstaff order books every morning for compliance and efficiency.
  • Performed diverse administrative duties to streamline organizational processes.

Health Records Clerk

Somanya Polyclinic (NABCo)
Somanya
09.2018 - 10.2022
  • Community engagement on the need for periodic health checks/reviews
  • Sensitization of inhabitants within the community on vaccination for hepatitis B
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Scanned incoming documentation.
  • Pulled patient folders for upcoming appointments.
  • Supported administration staff with records requests to support patient care.

Education

Bachelor of Science - Banking and Finance

University of Professional Studies
Accra
08.2017

Business -

Aggrey Memorial A.M.E Zion Senior High School
09.2013

Skills

  • Active empathy and patience
  • Issue resolution
  • Escalation handling
  • CRM software expertise
  • Sales enhancement strategies
  • Analytical problem-solving
  • Effective time management
  • Multitasking capabilities
  • Technical computer skills
  • Understanding customer requirements

Certification

  • National Service Certificate
  • Degree in Bsc. Banking and Finance
  • WASSCE certificate
  • BECE Certificate

References

  • David, Abbey, Health Information Manager, 0245163019, Somanya Polyclinic, Somanya
  • Samuel, Korankye, Deputy Records In-charge, 0550381349, Somanya Polyclinic, Somanya

Interests

Sports, Sewing, Playing hockey, Listening to music, Socializing on purpose.

Languages

English
Advanced (C1)
Krobo
Bilingual or Proficient (C2)
Twi
Advanced (C1)
Ga
Upper intermediate (B2)

Timeline

Call Center Agent, Inbound

Sports Betting Group Ghana Limited
10.2024 - Current

Supervisor

G Unit Plus Hotel
06.2023 - 04.2024

Health Records Clerk

Somanya Polyclinic (NABCo)
09.2018 - 10.2022

Bachelor of Science - Banking and Finance

University of Professional Studies

Business -

Aggrey Memorial A.M.E Zion Senior High School

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Eugene Akwada Okrah